I went in for my 80K service May 3. I had to drop my car off earlier than my appointment, but Alan graciously took it in early. I also asked if it could be done by a certain time because my husband needed the car. They did have it ready, which was very helpful.
Yesterday, May 10, my husband brought in the car again and we ended up having additional service done on it. Burned out headlight and to check on soft brakes. While we were there technician noticed excessive wear on the tires and suggested we check the alignment -- it needed alignment. My question is, why would the alignment not be a part of the 80K check up? (you might suggest that to VW of America) I guess they can rotate the tires without checking alignment.
Brakes needed replacement for a cracked vacuum hose. Said they told me about this in August. I do remember Alan ordering a part for me around that time in response to a check engine light issue I reported, however, I don't recall that the part was related to the brakes. When I came back (a few months later) to get the special order part installed, for some reason Sergio and I decided (together) not to install it. I can't remember whether they no longer had the part or whether it was going to take too long to replace it -- but since my check engine light was not on, I think it appeared the problem was gone. If I thought the part was a safety issue (such as brakes) I would not have "declined" installation. I'm glad my husband noticed the brakes being soft and brought it back in.
I do rely on your staff to help me keep my car in good working order, that is why I come back every 5000 miles. Alan and Sergio have both been very helpful and I hope they will never hesitate to bring something to my attention that should be fixed.
Posted 11 days ago