Sales: (866) 280-3444 Service: (866) 291-7662
355 Reviews Found Average Rating: 4.8 / 5 *
Refine Your Search
By Customer Visit
      By State
          By Make
              Additional Options
              Include reviews where comments are not available
              * Based on a rolling 12-month period
              of reviews.

              Customer Reviews

              At Herman Cook Volkswagen, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Volkswagen reviews to see what our customers are saying about us

              Showing 1-10 of 355

              Sort by:

              Posted today

              Confirmed Sales Customer

              I recently purchased a 2015 golf gti. the...

              I recently purchased a 2015 Golf GTI. The color and model I wanted was not available on the dealership lot. Steve immediately found one at port waiting to be released. He kept me updated with on the possible release date and notified me immediately when it was at the dealership. I was very happy with the service I received from each individual I came in contact with at Herman Cook.

              San Diego, CA

              Was this review helpful? Yes (0) No (0)

              Posted today

              Confirmed Service Customer

              I brought in my 2006-passat for factory...

              I brought in my 2006-passat for factory scheduled maintenance, and couldn't be happier with the service I received. Thanks VW-Cook, good job! Cheers, -OG.

              San Diego, CA

              Was this review helpful? Yes (0) No (0)

              Posted 3 days ago

              Confirmed Service Customer

              I brought in a vw pssat for 70000 service

              I brought in a VW PSSAT for 70000 service

              San Diego, CA

              Was this review helpful? Yes (0) No (0)

              Posted 6 days ago

              Confirmed Service Customer

              I took my tiguan in to have a recall...

              I took my TiGuan in to have a recall notice taken care of. All was done well, although my car was not washed. I was told to bring it in at a later date for a wash, which I will do.

              Encinitas, CA

              Was this review helpful? Yes (0) No (0)

              Posted 9 days ago

              Confirmed Service Customer

              I brought a volkswagon jetta. that was...

              I brought a Volkswagon jetta. That was factory scheduled maintenance or repairing my car. Yes, the staff was helpful. I am happy with my service about 100 percent.

              Encinitas, CA

              Was this review helpful? Yes (0) No (0)

              Posted 9 days ago

              Confirmed Service Customer

              40,000 mile service. finished on time.

              40,000 mile service. Finished on time.

              Encinitas, CA

              Was this review helpful? Yes (0) No (0)

              Posted 10 days ago

              Confirmed Service Customer

              Friendly service and on time.

              Friendly service and on time.

              Cardiff By The Sea, CA

              Was this review helpful? Yes (0) No (0)

              Posted 11 days ago

              Confirmed Sales Customer

              I came in to buy a used jetta. my...

              I came in to buy a used jetta. My stepfather traded in an older car and everything worked out and went smoothly.

              La Jolla, CA

              Was this review helpful? Yes (0) No (0)

              Posted 11 days ago

              Confirmed Service Customer

              I brought my 2013 passat for service at...

              I brought my 2013 Passat for service at Herman Cook Volkswagen in Encinitas for the 20,000 mile service. The service was fast and excellent. The staff is very courteous. M. Payton

              Vista, CA

              Was this review helpful? Yes (0) No (0)

              Posted 11 days ago

              Confirmed Service Customer

              Car's great. the "recall" item was brought...

              car's great. the "recall" item was brought up by Sergio at my 1 year "check-up", and I received a letter from VW, so I felt the approach on letting me know was very pro-active. All work was completed during my work-day, so it was fairly convenient, and I was able to get a Herman Cook rental, which made it easy.

              Encinitas, CA

              Was this review helpful? Yes (0) No (0)

              Showing 1-10 of 355