Sales: (866) 280-3444 Service: (866) 291-7662
381 Reviews Found Average Rating: 4.8 / 5 *
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              Customer Reviews

              At Herman Cook Volkswagen, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Volkswagen reviews to see what our customers are saying about us

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              Posted today

              Confirmed Service Customer

              Overall the service department and staff...

              Overall the service department and staff have been very good. I've had the same mechanical failure twice inside a year, ignition coil failure on the #3 cylinder, which is concerning to me.

              Encinitas, CA

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              Posted today

              Confirmed Service Customer

              Good attitude in service dept. Customer...

              Good attitude in service dept. Customer service is their priority.

              Cardiff, CA

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              Posted today

              Confirmed Sales Customer

              I purchased a 2015 vw golf. The service at...

              I purchased a 2015 VW GOLF. The service at Herman Cook VW was absolutely *********************************************************** 3 days I have referred two friends to go see the Herman Cook VW Team.

              Carlsbad, CA

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              Posted today

              Confirmed Sales Customer

              It was the best experience i've ever had...

              It was the best experience I've ever had with a dealership. Will definitely go back. Jody Hamlisch was awesome!

              San Diego, CA

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              Posted 2 days ago

              Confirmed Sales Customer

              I've now bought nine new vw cars over 32...

              I've now bought nine new VW cars over 32 years. Steve was fantastic.

              San Diego, CA

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              Posted 2 days ago

              Confirmed Service Customer

              Came in for my 20k service on a 2013 gti....

              Came in for my 20k service on a 2013 GTI. Everything works great, and I am loving the car!

              Rcho Santa Fe, CA

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              Posted 3 days ago

              Confirmed Sales Customer

              Steve walsh was very patient and explained...

              Steve Walsh was very patient and explained all my options up front with no surprises. Was very accommodating and made me feel that there was no stupid question regarding my lease. Catrina

              San Juan Capistrano, CA

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              Posted 5 days ago

              Confirmed Service Customer

              Brought my 2010 jetta in for a mix of 70k...

              Brought my 2010 Jetta in for a mix of 70K and 80K service. Dave and Joe were super helpful and considerate of my budget. Dave also removed an unsightly tire mark from my drivers side panels that I had on my car since Oct. when a truck merged into me. Great experience, timely, professional and friendly. I even Yelped my 5 star experience. Would probably give more stars if I could.... Dave is my new go-to car guy. Thanks again. Happy Holidays.

              Carlsbad, CA

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              Posted 5 days ago

              Confirmed Service Customer

              I dropped in without an appointment due to...

              I dropped in without an appointment due to a starting problem. Sergio had the battery tested, replaced it with a December-special price and got me back on the road in short order. The price was lower and waiting time shorter than it would have been at a couple other places I checked--so why go anywhere other than Cook?

              Carlsbad, CA

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              Posted 6 days ago

              Confirmed Service Customer

              Cc

              Cc

              San Marcos, CA

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              Showing 1-10 of 381