Sales: (866) 280-3444 Service: (866) 291-7662
340 Reviews Found Average Rating: 4.8 / 5 *
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              Customer Reviews

              At Herman Cook Volkswagen, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Volkswagen reviews to see what our customers are saying about us

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              Posted today

              Confirmed Sales Customer

              When considering a Passat, we went to...

              When considering a Passat, we went to Herman Cook initially because as long time Encinitas residents, we prefer to do business in Encinitas. The delightful surprise was finding friendly staff and a low-key, non-pressure environment. Jody Hamlisch was enthusiastic, generous with his time, and well-informed--he knows his VWs!--and he and Steve made every effort to locate the specific 2014 Passat TDI SEL we decided on. The vehicle had to be shipped from northern CA and experienced various delays--none of which were in HC's hands. Jody diligently provided continual updates, which we really appreciated. The whole experience--from walking in the door to being offered a great deal(without "haggling") to finance and warranty with Connor--all the way through was a delight. We will without hesitation highly recommend Herman Cook and Jody. Thanks for making what could have been a stressful transaction a most pleasant one. We LOVE our Passat!!

              Encinitas, CA

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              Posted today

              Confirmed Sales Customer

              I was looking for Jetta TDI for my son. ...

              I was looking for Jetta TDI for my son. Jody was helpful from the day I walked in until the day I purchased the car. Dan was also very helpful. I would highly recommend them and hope to do business again in the future.

              San Diego, CA

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              Posted today

              Confirmed Sales Customer

              We purchased a 2014 Jetta SportWagen DTI....

              We purchased a 2014 Jetta SportWagen DTI. The purchase process was relatively easy and they were able to locate the specific vehicle we wanted (color, trim, etc) in less than 24 hours.

              Encinitas, CA

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              Posted today

              Confirmed Service Customer

              1. 2006 2.5L Jetta 2. Non-Warranty 3....

              1. 2006 2.5L Jetta 2. Non-Warranty 3. Yes 4. Yes

              San Diego, CA

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              Posted 1 day ago

              Confirmed Sales Customer

              As a senior citizen who has purchased...

              As a senior citizen who has purchased many, many vehicles over these last 8 decades, I can say without reservation that our reception and guidance at your car dealership was as good as it gets, as my mother use to say! Jody, Steve, and Connor exhibited the highest form of professional acumen which contributed greatly to our satisfaction and enjoyment in dealing with you folks. Thanks a bunch. Tom & Sue Braddock

              San Diego, CA

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              Posted 1 day ago

              Confirmed Sales Customer

              Cassie was a pleasure to work with. She...

              Cassie was a pleasure to work with. She answered my questions and spend time talking me through all of the vehicle details. It was very refreshing to deal with a young female. I did not feel any pressure to buy, but I did! All in all an excellent experience. Liz Brenner

              San Marcos, CA

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              Posted 3 days ago

              Confirmed Service Customer

              Sergio provided great customer service and...

              Sergio provided great customer service and support in resolving repairs and new tire selection. Conner helped out with resolving some additional service details. Very pleased with the work.

              San Diego, CA

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              Posted 3 days ago

              Confirmed Service Customer

              Alan was fantastic as always

              Alan was fantastic as always

              Del Mar, CA

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              Posted 3 days ago

              Confirmed Service Customer

              I was very impressed with your service...

              I was very impressed with your service center. Joe really took care of us and didn't charge us an arm and a leg like so many other dealerships do. I'm so happy with the level of service I received that you've got us for our next purchase. Bob Nichols VP Surfing Madonna Oceans Project 760-846-5721

              Encinitas, CA

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              Posted 6 days ago

              Confirmed Service Customer

              The passenger-side mirror on my leased...

              The passenger-side mirror on my leased 2014 Jetta TDI mysteriously shattered while I was commuting home from work in the evening; I'd had the car for only a month and had driven it without issue the entire time, so the sudden problem with the mirror was completely baffling. I immediately called Herman Cook Volkswagen when I arrived home, scheduled a service appointment, and was told Oscar would follow up. Oscar called the following morning, as promised, and walked me through the service process. I met with Alan a couple days later for the mirror inspection, and it was confirmed that there was no clear reason for the mirror having shattered as there had been no impact or other damage to the vehicle. He took care of the service paperwork, and because the mirror had to be ordered, he indicated that I would have to come back for installation the following week. Five days later, I dropped off the car in the evening with the patient guidance of Sergio, who was laboring away at his desk long after his workday had actually ended. Oscar was there, too, and although he was with a customer, he found a moment to greet me and ask if there were any other vehicle concerns. I told him I needed my car by noon the following day; he said he'd be sure to follow up with Service in the morning. I received a call from Alan at 10:02 the next morning to inform me that the car mirror was replaced under warranty and that the first courtesy inspection had been completed! What a relief! Alan and Amanda were very helpful, as always, when I came to pick up my car, and Oscar checked in with me again before I drove off. Alan called the next day to ensure that I was satisfied with my experience. All in all, it was a great service experience! The only minor snag was that I had to wait several days for the part to arrive, and it had been difficult and somewhat dangerous to have to drive without a passenger-side mirror; but the wait was unavoidable and did not detract in any way from the service experience.

              Encinitas, CA

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              Showing 1-10 of 340