Sales: (866) 280-3444 Service: (866) 291-7662
348 Reviews Found Average Rating: 4.8 / 5 *
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              Customer Reviews

              At Herman Cook Volkswagen, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Volkswagen reviews to see what our customers are saying about us

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              Posted today

              Confirmed Sales Customer

              Our experience was great! Jody helped us...

              Our experience was great! Jody helped us make an informed decision.

              Solana Beach, CA

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              Posted today

              Confirmed Service Customer

              overall I had a very good experience.....

              overall I had a very good experience.. However when I called ahead to determine how long the service would take the person at the counter who answered the phone told me that they 20,000 miles service would only take 1 hour.however when I arrived I was informed that the 20,000 mile service was in fact two and a half hours standard.

              Carlsbad, CA

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              Posted 3 days ago

              Confirmed Service Customer

              I love Herman Cook VW. Steve Walsh ALWAYS...

              I love Herman Cook VW. Steve Walsh ALWAYS takes off the charts great care of me and my VW. I've never had as good care anywhere else. Dan always takes great care of me and is welcoming and kind and pleasant. Happy with Sergio also. I come from La Jolla all he way to Encinitas to work with these people.

              La Jolla, CA

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              Posted 4 days ago

              Confirmed Sales Customer

              I was so impressed with everyone at Herman...

              I was so impressed with everyone at Herman Cook. I live in Orange County and was originally going to purchase my vehicle close by but as soon as I started communicating with the people at Herman Cook I knew I wanted to deal with them for the purchase of my Passat. I spoke with Alan Joslin in Service to begin with, who was helpful and went out of his way to explain the different cars and different models and what each had to offer. Alan then connected me with Steve Walsh in Sales who helped me with finding the car that I wanted, financing the car, and lastly showing me all of the pertinent information about the car. I couldn't be more impressed with the dealership and I would highly recommend them to anyone looking at VW's. I have a friend who just started looking and I have already put her in contact with Steve in order to get the best deal and service around.

              Corona Del Mar, CA

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              Posted 5 days ago

              Confirmed Service Customer

              Herman Cook services my Jetta on a regular...

              Herman Cook services my Jetta on a regular basis. Always been good but I was happily surprised this time when they replaced an ignition switch on warranty even though I was out of the warranty period. Thanks guys.

              Encinitas, CA

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              Posted 5 days ago

              Confirmed Service Customer

              Tuesday I came in because my front...

              Tuesday I came in because my front headlight needed to be replaced, Every thing from the wait to the personalized customer service was great, I would like to thank Joe for his great professional customer service.

              Oceanside, CA

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              Posted 5 days ago

              Confirmed Service Customer

              30K service

              30K service

              Oceanside, CA

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              Posted 5 days ago

              Confirmed Service Customer

              The young man whom assisted me was very...

              The young man whom assisted me was very professional and facilitated help in sending me to a second party to fix my tire. I have always experienced excellent professionalism here; except sometimes there have been short with patience phone dealings. Sincerely, Andrea M. Juck

              Murrieta, CA

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              Posted 8 days ago

              Confirmed Sales Customer

              I purchased a 2014 Passat. Sales was great...

              I purchased a 2014 Passat. Sales was great and I felt very informed about my car before I left!

              Encinitas, CA

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              Posted 10 days ago

              Confirmed Service Customer

              I brought in my 2014 Passat for 10000mi....

              I brought in my 2014 Passat for 10000mi. service. Everyone was pleasant and they took care of everything in about 90 min. I am happy with their service dept.

              Carlsbad, CA

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              Showing 1-10 of 348