Sales: (866) 280-3444 Service: (866) 291-7662
375 Reviews Found Average Rating: 4.8 / 5 *
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              Customer Reviews

              At Herman Cook Volkswagen, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Volkswagen reviews to see what our customers are saying about us

              Showing 1-10 of 375

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              Posted today

              Confirmed Sales Customer

              This was by far the best experience i've...

              This was by far the best experience I've ever had buying a car. Not only am I going to come here for my next car, but I will also be referring anyone I know in the market for a vehicle.

              San Diego, CA

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              Posted today

              Confirmed Service Customer

              Love my jetta and the service i get at...

              Love my Jetta and the Service I get at Herman Cook. There was a "hiccup" with my service this time. A communication mess-up left me without my car all day (9-5) and I felt pretty unhappy about that. However, Staff/Alan apologized sincerely and gave me a much appreciated 10% discount on my whole bill (not just on the 10% discount coupon for my 60K service) which definitely took the sting out of the mishap. As always, I left feeling quite satisfied to be part of the Herman Cook VW family. And I really appreciated the shuttle back and forth to my home, too.

              Encinitas, CA

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              Posted today

              Confirmed Service Customer

              This was my first experience at herman...

              This was my first experience at Herman Cook VW. I was provided excellent service from Sergio. I appreciated his non-pressure approach and abilities to answer all of my questions. The place was pristine and an overall great experience. I definitely plan to return if I ever need service on my Jetta again!

              La Mesa, CA

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              Posted 1 day ago

              Confirmed Service Customer

              Great service!!

              Great service!!

              Encinitas, CA

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              Posted 2 days ago

              Confirmed Sales Customer

              I was referred in by a valued salon...

              I was referred in by a valued salon client. Jody was the name I was given. When I met Jody I felt instantly comfortable. Jody was extremely knowledgable about VW and I felt him to be very honest, which he was, and helpful. Its been 1 week and I have already referred 2 people in. That should say it all. I am happy, love my car and I am grateful for the referal to VW and the awesome staff at VW. Thank you. Jody You rock :)

              Del Mar, CA

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              Posted 2 days ago

              Confirmed Service Customer

              2014 touareg tdi lux 1k double-check

              2014 Touareg TDI Lux 1k double-check

              Cardiff, CA

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              Posted 2 days ago

              Confirmed Service Customer

              Alan is great. always nice, friendly, and...

              Alan is great. Always nice, friendly, and easy to work with. He is your best employee.

              Encinitas, CA

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              Posted 3 days ago

              Confirmed Service Customer

              Our eurovan broke down in encinitas on 101...

              Our Eurovan broke down in Encinitas on 101 and we had it towed to Herman Cook to be repaired. The service group did a great job and got us on the road as quickly as possible.

              Cardiff, CA

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              Posted 3 days ago

              Confirmed Service Customer

              When i called to ask about the service i...

              When I called to ask about the service I was told that I didn't have to make an appointment and to just bring it in and it would only take up to an hour. When I got there at 7:30am I was told that Express Service doesn't get in until 8:00am. And then I was there until 9:30am....so 2 hours, not 1. That is a big deal when you are expected to be at work. Once you have my car, I'm stuck. Next time I will know to make an appointment. However, even your commercials say that no appointment is necessary and it will only take an hour. You should probably correct that. Thanks

              Encinitas, CA

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              Posted 3 days ago

              Confirmed Sales Customer

              Leased a 2014 jetta se. the staff were...

              Leased a 2014 Jetta SE. The staff were excellent--patient, helpful, flexible, and straightforward.

              Carlsbad, CA

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              Showing 1-10 of 375