Sales: (866) 280-3444 Service: (866) 291-7662
360 Reviews Found Average Rating: 4.8 / 5 *
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              Customer Reviews

              At Herman Cook Volkswagen, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Volkswagen reviews to see what our customers are saying about us

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              Posted today

              Confirmed Sales Customer

              I was looking for a used TDI manual wagon....

              I was looking for a used TDI manual wagon. I received a call from the dealership promptly and found everyone there very helpful in explaining the details of the car and the specifics of completing my loan on the vehicle. I even was given a lesson on driving the stick which I am new to. Helpful, friendly and personal service left me wanting to buy another car. Thanks

              Encinitas, CA

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              Posted today

              Confirmed Service Customer

              A few comments on my first experience @...

              A few comments on my first experience @ Herman Cook Volkswagen. When pulling up into the Service drive, I sat in my car for several minutes expecting the Service Advisor to approach me. He didn't so I got out of my car and I went up to the little Service Xpress table to let him know I was there. He was very friendly and helpful but my expectation is that I will be greeted at my car. I was called to let me know there was a "recall" (not his words) on my car and would I like it to be performed. At that point I didn't have time so will have to come back. Would have liked to have known that before I left the car at the dealership as I may have been able to make alternate plans and have it fixed then. The offer for a car wash was accepted but took a lot longer than I had anticipated (15-20 minutes). Had I known that it would take that long, I may have opted out of it. At the point I found out how long I'd have to wait it was too late. But, the Cashier was very pleasant about telling me when to expect it and I appreciated that and the attitude of everyone at the dealership. I will return!

              San Diego, CA

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              Posted 2 days ago

              Confirmed Sales Customer

              Steve Walsh was a professional. Very...

              Steve Walsh was a professional. Very relaxed dealership with no high pressure sales tactics. This was my second purchase from this particular dealer in the last 3 years, both positive experiences.

              Carlsbad, CA

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              Posted 2 days ago

              Confirmed Sales Customer

              All round excellent experience from the...

              All round excellent experience from the first hello to the heart felt thank you as you drive away with a fantastic deal. Steve and Danny have made buying a new car a experience and not a chore. Keep up the good work guys! Toureg purchased yesterday and Tiguan 18mths ago

              Los Angeles, CA

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              Posted 2 days ago

              Confirmed Sales Customer

              Steve is awesome! 2nd car from him. Will...

              Steve is awesome! 2nd car from him. Will be back again

              Del Mar, CA

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              Posted 3 days ago

              Confirmed Service Customer

              I am always happy with you guys at Herman...

              I am always happy with you guys at Herman Cook....and my 2008 Jetta is a gem! Thanks, Suzie

              Encinitas, CA

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              Posted 3 days ago

              Confirmed Sales Customer

              We went in to trade our beetle and kassie...

              We went in to trade our beetle and kassie was very helpful throughout the whole process and was very kind to our daughter and was showing her the beetle that she was obsessed over. I highly recommend kassie.

              Oceanside, CA

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              Posted 3 days ago

              Confirmed Service Customer

              Staff was helpful. Sergio called about a...

              Staff was helpful. Sergio called about a new recall item. I had not received anything yet from the manufacturer. So I was able to coordinate this item with a regular service visit. Car was washed well too.

              Encinitas, CA

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              Posted 5 days ago

              Confirmed Service Customer

              Segio did an outstanding job. You are...

              Segio did an outstanding job. You are very lucky to have him work for you.

              Cardiff, CA

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              Posted 5 days ago

              Confirmed Service Customer

              Bought the car with 11,000 miles...

              Bought the car with 11,000 miles Certified. Wanted car mats (cloth) and the console where the lighter is wouldn't open. You took care of them both with excellent service. It has been a pleasure working with Herman Cook and also your salesperson, Jody. Thank you very much!

              Alpine, CA

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              Showing 1-10 of 360