Sales: (866) 280-3444 Service: (866) 291-7662
348 Reviews Found Average Rating: 4.8 / 5 *
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              Customer Reviews

              At Herman Cook Volkswagen, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Volkswagen reviews to see what our customers are saying about us

              Showing 1-10 of 348

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              Posted today

              Confirmed Sales Customer

              I was so impressed with everyone at Herman...

              I was so impressed with everyone at Herman Cook. I live in Orange County and was originally going to purchase my vehicle close by but as soon as I started communicating with the people at Herman Cook I knew I wanted to deal with them for the purchase of my Passat. I spoke with Alan Joslin in Service to begin with, who was helpful and went out of his way to explain the different cars and different models and what each had to offer. Alan then connected me with Steve Walsh in Sales who helped me with finding the car that I wanted, financing the car, and lastly showing me all of the pertinent information about the car. I couldn't be more impressed with the dealership and I would highly recommend them to anyone looking at VW's. I have a friend who just started looking and I have already put her in contact with Steve in order to get the best deal and service around.

              Corona Del Mar, CA

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              Posted 1 day ago

              Confirmed Service Customer

              Herman Cook services my Jetta on a regular...

              Herman Cook services my Jetta on a regular basis. Always been good but I was happily surprised this time when they replaced an ignition switch on warranty even though I was out of the warranty period. Thanks guys.

              Encinitas, CA

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              Posted 1 day ago

              Confirmed Service Customer

              Tuesday I came in because my front...

              Tuesday I came in because my front headlight needed to be replaced, Every thing from the wait to the personalized customer service was great, I would like to thank Joe for his great professional customer service.

              Oceanside, CA

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              Posted 1 day ago

              Confirmed Service Customer

              30K service

              30K service

              Oceanside, CA

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              Posted 1 day ago

              Confirmed Service Customer

              The young man whom assisted me was very...

              The young man whom assisted me was very professional and facilitated help in sending me to a second party to fix my tire. I have always experienced excellent professionalism here; except sometimes there have been short with patience phone dealings. Sincerely, Andrea M. Juck

              Murrieta, CA

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              Posted 4 days ago

              Confirmed Sales Customer

              I purchased a 2014 Passat. Sales was great...

              I purchased a 2014 Passat. Sales was great and I felt very informed about my car before I left!

              Encinitas, CA

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              Posted 6 days ago

              Confirmed Service Customer

              I brought in my 2014 Passat for 10000mi....

              I brought in my 2014 Passat for 10000mi. service. Everyone was pleasant and they took care of everything in about 90 min. I am happy with their service dept.

              Carlsbad, CA

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              Posted 6 days ago

              Confirmed Service Customer

              Allan did a great job! He is friendly and...

              Allan did a great job! He is friendly and very professional! Thanks!

              San Diego, CA

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              Posted 6 days ago

              Confirmed Sales Customer

              The service I got at Herman Cook was...

              The service I got at Herman Cook was phenomenal! Not only was Kasi knowledgeable, she worked with me to decide exactly what features would benefit me the most in my new Jetta. Additionally, we had found a lower price at another dealership and Herman Cook was able to price match! Signing all the paperwork with Dan was great as well. He explained things thoroughly.

              San Diego, CA

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              Posted 6 days ago

              Confirmed Service Customer

              Very good service. The best. Alan...

              Very good service. The best. Alan Joslin's follow up is always appreciated. Thank you, Jan Squires

              Encinitas, CA

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              Showing 1-10 of 348