Category Archives: Employee Excellence

Herman Cook VW Service Gets Achievement Award by Volkswagen Group of America

Two employees in the Herman Cook VW Service department have received a Certificate of Achievement by Volkswagen Group of America. Service Manager Brad Alford and Service Advisor William McAuliffe were both proud recipients of this award.

Volkswagen Service Award for Customer Service

The certificate was presented by the Volkswagen Group of America Fixed Operation Manager for excellence in customer service. Scores were calculated based on performance, advisor scores, customer satisfaction surveys, and other VW service-related attributes. All advisors and managers at Volkswagen dealerships in the region were qualified.

Herman Cook VW Certificate of Achievement
Congratulations on this outstanding accomplishment. We are proud to have you both on the Herman Cook Volkswagen Service team! Click here to read more about the Auto Repair services we offer.

Blog Post March 2017 - Alda Xhindi

Welcome Alda To The Herman Cook Team!

Welcome our newest Salesperson at Herman Cook Volkwagen: Alda Xhindi. We are very excited to have this talented individual joining the team. Let’s get to know her, shall we?

 

Can you tell us your name and a little about yourself?
My name’s Alda and I’m a single mom to an amazing 10 year old boy.

Alda Xhindi Headshot

Image Source: Alda Xhindi

 

Tell us a little about your employment (sales) background?
I have always been in customer service and/or sales my entire career. For the past year, I have been in Automotive Sales.

 

What intrigues you about selling cars?
I have always been fascinated by cars, but was unable to learn about them until I started selling them. Now that I’ve opened Pandora’s Box, I can’t seem to learn enough about them!

Alda Showroom

Image Source: Herman Cook Volkswagen

 

What do you like to do for fun in your spare time?
I love the great outdoors so surfing, hiking, and traveling. I have happy feet so if the music is on, I am dancing! Sometimes even if there is no music, you’ll catch me doing a silly happy dance.

Alda Outdoor Collage

Image Source: Alda Xhindi

 

What is your favorite Volkswagen vehicle and why?
The Beetle. It’s the most unique and suiting for a bubbly personality.

 

Where are you from originally?
SD is my hometown. Been here since 1991, but I’m originally from Albania. I just recently moved back (home) from Texas and it’s so good to be back in sunny San Diego!

 

What is your favorite part of living in San Diego?
The weather and there is always something to do.

 

What’s your favorite Mexican food dish?
Mmmm…where do I begin… if I had to pick one, it’d probably have to be a Pollo Asado Burrito.

 

Herman Cook Sales Team Photo with Aldi

Image Source: Herman Cook Volkswagen

Next time you’re at Herman Cook, come by and say hello to Alda. Welcome to the team!

Record Sales Recognition from Volkswagen Group of America, Inc.

Colossal Gram Record Sales

We are honored to have received a “Colossal Gram” today from Volkswagen Group of America, Inc. (VWoA) today commending our record-breaking sales last month in December! The banner was sent to us from Mark McNabb, Chief Operation Officer for Volkswagen of America and Ronald Stach, VWoA’s Senior Vice President of Sales. We’d like to thank our outstandingly colossal customers for making this achievement possible!

Colossal Gram Congratulations

Image Source: Herman Cook Volkswagen

Service Recognition from President and CEO of Volkswagen of America, Inc.

Herman Cook VW Service

Image Source: Herman Cook Volkswagen

 

November 2, 2016

To Who This May Concern,

For a many years I’ve been fortunate your marvelous dealership cares for my TDI Passat station wagon.

Yesterday your Service Consultant, Bill, took great care of me. My questions about some mechanical issues he addressed with most remarkable knowledge. I then found out his mechanical prowess is off the charts because outstanding training he got from German technical institute.

You are fortunate to have him, and we regulars are very, very lucky.

Sincerely,
Bart, Customer

 

Bill McAuliffe Recognition

Image Source: Herman Cook Volkswagen

 

November 7, 2016

Dear Dr. Z.,

Thank you for your recent letter about your wonderful experience with Mr. McAuliffe at Herman Cook Volkswagen. It delights me to hear about when our dealers go above-and-beyond to assist the dear members of our Volkswagen family.

The dealers are the face of our company, and it is always marvelous to hear about them going the extra mile to give customers the best possible experience and answering questions about our vehicles. I will make sure to inform Herman Cook VW of your complete satisfaction in your experience with them.

Once again, thank you for letting me know about the outstanding service at Herman Cook VW. I wish you many more miles in your Passat.

Best regards,
Hinrich J. Woebcken
President and CEO of Volkswagen Group of America, Inc.

Best Auto Dealership of North Coast 2016

Best Auto Dealership of North Coast 2016

Del Mar Times has released their annual Best of North Coast Readers Poll. Each year, they evaluate local businesses in over 70 categories, ranging from best bakery, best hotel, best veterinarian, and yes, even best car dealership. This year, Herman Cook Volkswagen has been chosen as the winner of the Best of North Coast 2016’s Best Auto Dealership!

 

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Best of North Coast 2016 Cover

Image Source: Del Mar Times

 

Thank you to all who voted for us! Without you, this opportunity wouldn’t have been possible. We pride ourselves in being a family-owned auto dealership that focuses on what’s truly important: top-notch and memorable customer service. Many generations of families have come through our dealership to purchase or service their Volkswagens and we are pleased to have become an Encinitas staple in the community. We look forward to serving you for many years to come!

 

Are you curious who won the other categories? Check out the complete list of all winners:

delmartimes.net/bestofnc

Welcome Ryan To The Herman Cook Team!

Welcome Ryan To The Herman Cook Team!

Welcome our newest Salesperson at Herman Cook Volkwagen: Ryan Miller. Now standing in as the tallest Herman Cook employee, his skills are even steeper. Let’s get to know him, shall we?

 

Ryan Miller

Image Source: Herman Cook Volkswagen

 

Can you tell us your name and a little about yourself?
Ryan Miller. I’m a car enthusiast and love to be outdoors.

 

Do you have a background in sales?
No sales background, have worked in the telecommunications, grocery, and automotive (service) industries.

 

What attracted you to Herman Cook Volkswagen?
I love the Volkswagen brand, and Herman Cook VW seems to be focused on the customer experience as top priority.

 

What intrigues you about selling cars?
Car shopping is exciting for me, but terrifying for most people. I want to help change that and make it exciting for everyone.

Ryan Miller Herman Cook Showroom

Image Source: Herman Cook Volkswagen

 

Have you worked in the automobile industry before?
Yes, but only in the service dept.

 

What do you like to do for fun in your spare time?
Swim, cook, and spend time with family.

 

Have you ever owned a Volkswagen?
Yes, 6 of them!

 

What is your favorite Volkswagen vehicle and why?
Of all time: 92-94 Corrado VR6 because it’s unique, fast, and beautiful.
Current: Jetta Sport w/ Manual trans. Love the 2 tone interior.

1993 Volksagen Corrado VR6

Image Source: Ryan Miller, 1993 VW Corrado

 

What is your favorite color in a vehicle and why?
Blue. I like color as opposed to the usual blacks, grays, whites, silver, etc.

 

Where are you from originally?
Anaheim, CA

 

What is your favorite part of living in San Diego?
The scenery

 

What’s your favorite Mexican food dish?
Burritos

 

Anything else you’d like to share with us?
According to my mother “Volkswagen” was one of the first words I learned. No joke!

Image Source: Ryan Miller

Image Source: Ryan Miller

 

Next time you’re in the showroom, come by and say hello to Ryan. Welcome to the team!

Ryan Miller in HCVW Lot

Image Source: Herman Cook Volkswagen

Welcome to the Herman Cook Team

Welcome Frank To The Herman Cook Team!

Welcome our newest Salesperson at Herman Cook Volkwagen: Frank (Sofiene) Trabelsi. We are very excited to have this talented individual to be joining the team. Let’s get to know him, shall we?

Frank (Sofiene) Trabesli

Image Source: Herman Cook Volkswagen

 

Can you tell us your name and a little about yourself?
My name is Sofiene, but I go by Frank since my name isn’t easy to remember. I was born and raised in Paris, France and moved to San Diego in 2011.

 

Do you have a background in sales?
I do not have a sales background. I was originally an engineer so sales is something new to me.

 

What attracted you to Herman Cook Volkswagen?
I really enjoy the engineering and quality of German cars, especially VW. After seeing customer reviews for Herman Cook VW, I was really attracted to the company.

 

What intrigues you about selling cars?
I love to help and talk to people. Being a car enthusiast, selling as was the perfect combo for me.

Herman Cook Volkswagen Showroom

Image Source: Herman Cook Volkswagen

 

Have you worked in the automobile industry before?
Yes, for Continental AG.

 

What do you like to do for fun in your spare time?
Work on my Audi S4 and ride my street bike.

 

Have you ever owned a Volkswagen?
Yes, I have owned a couple.

 

What is your favorite Volkswagen vehicle and why?
I loved my R32. It was such an amazing performance hatchback.

 

What is your favorite color in a vehicle and why?
I like bright, obnoxious colors. My Audi is Nogaro Blue, which can be seen 10 miles away!!

Audi S4

Image Source: Sofiene Trabelsi

 

What brought you to the United States?
To learn English at first, and loved it here so much that I ended up staying.

 

What is your favorite part of living in San Diego?
The weather and the ocean.

 

What’s your favorite Mexican food?
Enchiladas are my favorite.

 

What do you miss most about Paris?
The food!

 

Anything else you’d like to share with us?
I’m really excited to work for Herman Cook, and looking forward to many years to come.

 Herman Cook Sales Team

Image Source: Herman Cook Volkswagen

Stop by to say hello to Frank next time you see him in the showroom. Welcome to the team!