Category Archives: Service and Repair

10,000 Mile Summer Service Special

Volkswagen 10,000 Mile Service

Volkswagen 10,000 Mile Service is now being offered for your Volkswagen for just $159! What better way to end the summer than with a comprehensive 10,000 mile service interval maintenance from our trusted Volkswagen technicians. Let us help make sure your car is ready for those early morning drop-offs!

Services performed on this special include:

• Engine oil and filter change

• Inspect brake system

• Tire rotation

• Inspect fluid levels

• Perform visual inspection of airbag system (Every 1 year regardless of mileage)

• Check tire mobility kit (if applicable)

• Check rear window cleaning nozzle functionality (if applicable)

• Reset service interval display (if applicable)

 

Schedule service with us today and don’t forget to mention this blog post to get an additional $10 OFF THIS OFFER!

Herman Cook VW Service Gets Achievement Award by Volkswagen Group of America

Two employees in the Herman Cook VW Service department have received a Certificate of Achievement by Volkswagen Group of America. Service Manager Brad Alford and Service Advisor William McAuliffe were both proud recipients of this award.

Volkswagen Service Award for Customer Service

The certificate was presented by the Volkswagen Group of America Fixed Operation Manager for excellence in customer service. Scores were calculated based on performance, advisor scores, customer satisfaction surveys, and other VW service-related attributes. All advisors and managers at Volkswagen dealerships in the region were qualified.

Herman Cook VW Certificate of Achievement
Congratulations on this outstanding accomplishment. We are proud to have you both on the Herman Cook Volkswagen Service team! Click here to read more about the Auto Repair services we offer.

Service Recognition from President and CEO of Volkswagen of America, Inc.

Herman Cook VW Service

Image Source: Herman Cook Volkswagen

 

November 2, 2016

To Who This May Concern,

For a many years I’ve been fortunate your marvelous dealership cares for my TDI Passat station wagon.

Yesterday your Service Consultant, Bill, took great care of me. My questions about some mechanical issues he addressed with most remarkable knowledge. I then found out his mechanical prowess is off the charts because outstanding training he got from German technical institute.

You are fortunate to have him, and we regulars are very, very lucky.

Sincerely,
Bart, Customer

 

Bill McAuliffe Recognition

Image Source: Herman Cook Volkswagen

 

November 7, 2016

Dear Dr. Z.,

Thank you for your recent letter about your wonderful experience with Mr. McAuliffe at Herman Cook Volkswagen. It delights me to hear about when our dealers go above-and-beyond to assist the dear members of our Volkswagen family.

The dealers are the face of our company, and it is always marvelous to hear about them going the extra mile to give customers the best possible experience and answering questions about our vehicles. I will make sure to inform Herman Cook VW of your complete satisfaction in your experience with them.

Once again, thank you for letting me know about the outstanding service at Herman Cook VW. I wish you many more miles in your Passat.

Best regards,
Hinrich J. Woebcken
President and CEO of Volkswagen Group of America, Inc.

4th of July Service Special

4th of July Service Special

What are your plans this upcoming 4th of July weekend? The beach? Camping in Anza-Borrego? A road trip up the coast to San Francisco? An anonymously crazy weekend in Vegas? Wherever you may be going, we want to make sure your Volkswagen is ready for the all the festivities coming your way. Whether you need an oil change for the drive or want to get your Check Engine Light looked at, we are here to help!

 

Here’s a coupon for you to enjoy this week for 10% Off Service at Herman Cook VW to help with your trip planning. Now, that’s red, white and blue-tacular! Click here to schedule your appointment online or call us at (760) 753-6256.

 

10% Off Service Coupon 4th of July

Frequently Asked Questions About Car Buying

Frequently Asked Questions About Car Buying

Have you ever wondered whether you should lease or purchase a car? Is gap insurance is worth it? What kind of protection plans are out there for your new car? Well, now you can find out for yourself! Take a look at our new Frequently Asked Questions page to discover answers to all the car buying questions you’ve been asking.

 

We realize buying a car can be one of the biggest moments in your life and our Finance and Insurance (F&I) department at Herman Cook VW wants to be there to help! We strive to make sure you have all the information needed to make the right decisions for you.

 

Allison Mote - Finance Manager of Herman Cook VW

Allison Mote, Finance Manager of Herman Cook VW

 

If you don’t find what you’re looking for, don’t be afraid to ask us. We are happy to assist you with any questions you have about the car buying experience and how we can best be of service to you!

 

Check out the full list of FAQ’s here:
http://www.cookvw.com/finance-faq