Category Archives: Service and Repair

Herman Cook VW Wins Best Auto Dealership in the Best of the North Coast Readers Poll!

Best of the North Coast Readers Poll of the Del Mar Times has wrapped up and the results are in. If you look at the winner of the top spot for the Best Auto Dealership category, you’re in for a pleasant surprise. Or not a surprise, if you’ve done business with us! That’s because the Best of the North Coast readers have once again voted Herman Cook VW in Encinitas, CA, the Best Auto Dealership! But Best Auto Dealership isn’t the only award won by our friendly VW experts at Herman Cook VW. Our Herman Cook VW Service Department brought home the silver medal for Best Auto Repair and Service. Thank all of you once again who participated in the Readers Poll for recognizing us for how we do business. 

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Our Herman Cook Volkswagen Service Department in Encinitas CA is Here for You During the COVID-19 Pandemic

service technician working under a car

We’re Here for You at Herman Cook VW in Encinitas CA

During these unprecedented times, it’s nice to know you can still get the goods and services you need from the businesses within your community. And that’s exactly what we’re doing here at Herman Cook VW in Encinitas, CA. We’re here for you whether you need a new Volkswagen, a used car, truck or SUV, or any kind of automotive service because we care about our community and the people living within it. In fact, exactly how we feel is outlined in the video below.

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Herman Cook Volkswagen Service Department Considered Essential – Will Remain Open During COVID-19 Pandemic

auto service checklist

Herman Cook VW Service Dept. Ready to Help During Pandemic

Businesses are shuttering all over the country during the COVID-19 pandemic in an effort to slow the spread and keep people safe. But many businesses remain open because they are considered essential – and one of those businesses is our own Herman Cook VW Service Department here in Encinitas, CA, which remains open and ready to help during this pandemic. But what automotive services are available here at the Herman Cook Volkswagen Service Department? And how easy is it to schedule an appointment to get your essential automotive maintenance? You can find all of that information and more right here.

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Herman Cook VW Service Gets Achievement Award by Volkswagen Group of America

Two employees in the Herman Cook VW Service department have received a Certificate of Achievement by Volkswagen Group of America. Service Manager Brad Alford and Service Advisor William McAuliffe were both proud recipients of this award.

Volkswagen Service Award for Customer Service

The certificate was presented by the Volkswagen Group of America Fixed Operation Manager for excellence in customer service. Scores were calculated based on performance, advisor scores, customer satisfaction surveys, and other VW service-related attributes. All advisors and managers at Volkswagen dealerships in the region were qualified.

Herman Cook VW Certificate of Achievement
Congratulations on this outstanding accomplishment. We are proud to have you both on the Herman Cook Volkswagen Service team! Click here to read more about the Auto Repair services we offer.

Service Recognition from President and CEO of Volkswagen of America, Inc.

Herman Cook VW Service

Image Source: Herman Cook Volkswagen

 

November 2, 2016

To Who This May Concern,

For a many years I’ve been fortunate your marvelous dealership cares for my TDI Passat station wagon.

Yesterday your Service Consultant, Bill, took great care of me. My questions about some mechanical issues he addressed with most remarkable knowledge. I then found out his mechanical prowess is off the charts because outstanding training he got from German technical institute.

You are fortunate to have him, and we regulars are very, very lucky.

Sincerely,
Bart, Customer

 

Bill McAuliffe Recognition

Image Source: Herman Cook Volkswagen

 

November 7, 2016

Dear Dr. Z.,

Thank you for your recent letter about your wonderful experience with Mr. McAuliffe at Herman Cook Volkswagen. It delights me to hear about when our dealers go above-and-beyond to assist the dear members of our Volkswagen family.

The dealers are the face of our company, and it is always marvelous to hear about them going the extra mile to give customers the best possible experience and answering questions about our vehicles. I will make sure to inform Herman Cook VW of your complete satisfaction in your experience with them.

Once again, thank you for letting me know about the outstanding service at Herman Cook VW. I wish you many more miles in your Passat.

Best regards,
Hinrich J. Woebcken
President and CEO of Volkswagen Group of America, Inc.

4th of July Service Special

4th of July Service Special

What are your plans this upcoming 4th of July weekend? The beach? Camping in Anza-Borrego? A road trip up the coast to San Francisco? An anonymously crazy weekend in Vegas? Wherever you may be going, we want to make sure your Volkswagen is ready for the all the festivities coming your way. Whether you need an oil change for the drive or want to get your Check Engine Light looked at, we are here to help!

 

Here’s a coupon for you to enjoy this week for 10% Off Service at Herman Cook VW to help with your trip planning. Now, that’s red, white and blue-tacular! Click here to schedule your appointment online or call us at (760) 753-6256.

 

10% Off Service Coupon 4th of July