November 2, 2016
To Who This May Concern,
For a many years I’ve been fortunate your marvelous dealership cares for my TDI Passat station wagon.
Yesterday your Service Consultant, Bill, took great care of me. My questions about some mechanical issues he addressed with most remarkable knowledge. I then found out his mechanical prowess is off the charts because outstanding training he got from German technical institute.
You are fortunate to have him, and we regulars are very, very lucky.
Image Source: Herman Cook Volkswagen
November 7, 2016
Dear Dr. Z.,
Thank you for your recent letter about your wonderful experience with Mr. McAuliffe at Herman Cook Volkswagen. It delights me to hear about when our dealers go above-and-beyond to assist the dear members of our Volkswagen family.
The dealers are the face of our company, and it is always marvelous to hear about them going the extra mile to give customers the best possible experience and answering questions about our vehicles. I will make sure to inform Herman Cook VW of your complete satisfaction in your experience with them.
Once again, thank you for letting me know about the outstanding service at Herman Cook VW. I wish you many more miles in your Passat.
Hinrich J. Woebcken
President and CEO of Volkswagen Group of America, Inc.