Tag Archives: Volkswagen Group of America

Herman Cook VW Service Gets Achievement Award by Volkswagen Group of America

Two employees in the Herman Cook VW Service department have received a Certificate of Achievement by Volkswagen Group of America. Service Manager Brad Alford and Service Advisor William McAuliffe were both proud recipients of this award.

Volkswagen Service Award for Customer Service

The certificate was presented by the Volkswagen Group of America Fixed Operation Manager for excellence in customer service. Scores were calculated based on performance, advisor scores, customer satisfaction surveys, and other VW service-related attributes. All advisors and managers at Volkswagen dealerships in the region were qualified.

Herman Cook VW Certificate of Achievement
Congratulations on this outstanding accomplishment. We are proud to have you both on the Herman Cook Volkswagen Service team! Click here to read more about the Auto Repair services we offer.

Volkswagen National Dealer Meeting – New Atlas and Tiguan

We are excited to share what we experienced at the Volkswagen National Dealer Meeting in Las Vegas this week. There are big things in store for Volkswagen this year and by big, I mean as big as it gets.

2018 Volkswagen Atlas Demo

Image Source: Herman Cook Volkswagen


Let me start by saying that we are all giddy about the biggest Volkswagen ever made the 2018 Volkswagen Atlas, a seven-passenger SUV designed with comfort, adventure, and families in mind. We got to take it out on a road test at the Las Vegas Motor Speedway. And test it we did!

Volkswagen Atlas Demo at Las Vegas Motor Speedway

Image Source: Herman Cook Volkswagen


The Atlas handled like a beast – climbing high inclines, handling sudden braking, superb traction on wet roadways, and high speed around curbs on this racetrack proved to us that this vehicle is going to open so many doors for anyone in the market for a mid-size SUV.

2018 Volkswagen Atlas Demo in Las Vegas

Image Source: Herman Cook Volkswagen


The Atlas also has a 4MOTION® All-Wheel-Drive option that is quite impressive. Even with only 3 tires on this ramp, the AWD kicked in and there wasn’t any body twisting even though the tire was lifted off the ground.

2018 Volkswagen Atlas AWD

Image Source: Herman Cook Volkswagen


Set to be released next month, we can’t wait to get our first Atlas in at Herman Cook!

Volkswagen Atlas

Image Source: Herman Cook Volkswagen


In addition to the Atlas, we also got to check out the 2018 Volkswagen Tiguan, which is the newly-redesigned 7 passenger version of the Tiguan. The new 3rd row seating and stylish refined look is certainly going to be a welcome addition to the Tiguan family.

2018 Tiguan 7 Passenger

Image Source: Herman Cook Volkswagen


The 2018 Tiguan SEL in Habenero Orange caught our eye. It is set to be released this July, and it’s gonna be a hot one!

2018 Tiguan SEL Habanero Orange

Image Source: Herman Cook Volkswagen


We can’t wait to see both of these models in the showroom! Stay tuned for more updates in the future and be sure to come by for a test drive when they arrive at Herman Cook.

Record Sales Recognition from Volkswagen Group of America, Inc.

Colossal Gram Record Sales

We are honored to have received a “Colossal Gram” today from Volkswagen Group of America, Inc. (VWoA) today commending our record-breaking sales last month in December! The banner was sent to us from Mark McNabb, Chief Operation Officer for Volkswagen of America and Ronald Stach, VWoA’s Senior Vice President of Sales. We’d like to thank our outstandingly colossal customers for making this achievement possible!

Colossal Gram Congratulations

Image Source: Herman Cook Volkswagen

Service Recognition from President and CEO of Volkswagen of America, Inc.

Herman Cook VW Service

Image Source: Herman Cook Volkswagen


November 2, 2016

To Who This May Concern,

For a many years I’ve been fortunate your marvelous dealership cares for my TDI Passat station wagon.

Yesterday your Service Consultant, Bill, took great care of me. My questions about some mechanical issues he addressed with most remarkable knowledge. I then found out his mechanical prowess is off the charts because outstanding training he got from German technical institute.

You are fortunate to have him, and we regulars are very, very lucky.

Bart, Customer


Bill McAuliffe Recognition

Image Source: Herman Cook Volkswagen


November 7, 2016

Dear Dr. Z.,

Thank you for your recent letter about your wonderful experience with Mr. McAuliffe at Herman Cook Volkswagen. It delights me to hear about when our dealers go above-and-beyond to assist the dear members of our Volkswagen family.

The dealers are the face of our company, and it is always marvelous to hear about them going the extra mile to give customers the best possible experience and answering questions about our vehicles. I will make sure to inform Herman Cook VW of your complete satisfaction in your experience with them.

Once again, thank you for letting me know about the outstanding service at Herman Cook VW. I wish you many more miles in your Passat.

Best regards,
Hinrich J. Woebcken
President and CEO of Volkswagen Group of America, Inc.

Volkswagen TDI Announcement

Volkswagen TDI Diesel Settlement Update

We understand you’ve been waiting patiently for more information on your Volkswagen TDI. With today’s court hearing regarding the Volkswagen TDI case for 2.0-Liter Diesel TDI’s, Volkswagen Group of America has proposed a Settlement Program.

Please visit the following website to learn about the proposed Settlement.  You can enter your VIN to see if your vehicle is eligible to be included in the Settlement and what your options would be. At this time, there is only a limited amount of information, but as it is revealed it will be readily available and updated on this site. Here’s what we know so far:



Image Source: vwcourtsettlement.com

Source: vwcourtsettlement.com


We are truly grateful to our customers and wish to be as transparent and helpful as we possibly can throughout this process. Please don’t hesitate to contact us with any questions, concerns, or comments you may have. As always, we are here for you and the satisfaction of our customers is our top priority.

Though we still have a ways to go until the hearing is finalized and any decisions are made by the court, we want to deliver you the most up to date and recent information to keep our customers in the loop. We value your business and will strive to keep you informed. Thank you all for your patience and continued support.