An update regarding COVID-19
As a valued guest of Herman Cook Volkswagen, we would like take a moment to assure our customers that our Service and Parts Department will continue to be open as they have been designated as an essential service to the public. Temporarily we are adjusting our Service and Parts department hours to 8am to 4pm Monday through Friday. Click here to easily schedule a service appointment with us.
During this time the sales department is open for business in accordance with state and local guidelines. We understand that transportation is a fundamental need for everyone. Our sales management team is ready and available during business hours on an appointment basis. Please contact us directly as we are ready to assist or visit us at www.shop.cookvw.com for all of your sales needs.
Daniel Belt 760.815.7333 | Steve Walsh 760.224.0449 | Linda Johnson 760.519.7490
With each passing day we continue to learn more about corona virus (COVID-19) and how it is impacting our world. Understanding COVID-19 and how it affects the safety and well-being of our customers, employees, and community is our top priority. We continue to closely monitor the corona virus (COVID-19) at global and local levels. We are following guidance and recommendations from the Centers for Disease Control (CDC) and local health agencies. Our action plan in response to the threat of COVID-19 continues to evolve on a daily basis. Several weeks ago, we ramped up our cleaning efforts throughout our building, inventory, and premises. We are making our best effort to disinfect all hard surfaces, including phones, keyboards, computers, desks, doors, door handles and other surfaces people touch on every hour. Our service team is wearing gloves and eye protection and wiping commonly touched surfaces before vehicles are returned to you. Only one technician will ever touch your vehicle during your service.
The safety of our customers, employees, and community is something we take very seriously. At this time, we are placing a hold on car washes after servicing and the availability of rental vehicles. We will constantly strive to make sure our dealership is a sanitary environment and we are taking measures to protect all visitors on our property. We sincerely appreciate your understanding during these trying times and look forward to serving you in the weeks and months ahead.
If you have any questions, please feel free to call the dealership. Thank you for your patience and understanding.