An update regarding COVID-19
As a valued guest of Herman Cook Volkswagen, we would like take a moment to notify our customers that during this unprecedented time we have temporarily adjusted our Service and Parts department hours to 7:30am to 5:30pm Monday through Friday. Due to social distancing guidelines, we currently cannot offer shuttle service. Click here to easily schedule a service appointment with us.
Our Sales department is open Monday through Friday from 8am to 6pm, Saturday from 9am to 6pm, and Sunday from 10am to 5pm. Our sales team is ready and available to assist in any way we can. Please contact us directly for all of your sales needs or visit us at www.shop.cookvw.com for 100% online car buying with home delivery.
With each passing day we continue to learn more about Coronavirus (COVID-19) and how it is impacting our world. Understanding COVID-19 and how it affects the safety and well-being of our customers, employees, and community is our top priority. We continue to closely monitor the Coronavirus (COVID-19) at global and local levels. We are following guidance and recommendations from the Centers for Disease Control (CDC) and local health agencies. Our action plan in response to the threat of COVID-19 continues to evolve on a daily basis. We have ramped up our cleaning efforts throughout our building, inventory, and premises. We are making our best effort to disinfect all hard surfaces, including phones, keyboards, computers, desks, doors, door handles and other surfaces people touch on every hour. Our service team is wearing gloves and eye protection and wiping commonly touched surfaces before vehicles are returned to you. Only one technician will ever touch your vehicle during your service. Our dealership is following strict sanitization procedures, enforcing social distancing, conducting employee temperature checks, and requiring masks for all who enter.
The safety of our customers, employees, and community is something we take very seriously. At this time, we are placing a hold on car washes after servicing and the availability of rental vehicles. We will constantly strive to make sure our dealership is a sanitary environment and we are taking measures to protect all visitors on our property. We sincerely appreciate your understanding during these trying times and look forward to serving you in the weeks and months ahead.
If you have any questions, please feel free to call the dealership. Thank you for your patience and understanding.