How Are We Doing?

We are proud to be a part of the San Diego County, CA community for five decades and are passionate about providing only the highest level of service to our customers. We’re not perfect, but are always making improvements to better serve our customers. Your comments help us do just that.

Don't take our word for it; see what our recent customers have to say!

154 Testimonials
4.9 out of 5 stars
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Will is an exceptional sales consultant. He was very busy on the first day of my visit but he still took his time to arrange a test drive and answered all of the questions I had. At the time there wasn’t any CPO with my color of choice and preferred mileage. Will went beyond and worked with the inventory manager to get what I was looking for in about two weeks. After the sales, Will was also extremely helpful in helping me to get the cosmetic work done as written on the sales contract. Will also... More
Howard C.
Outstanding experience! This is my 10th VW lease or purchase with this dealership.
Gerald P.
You are a smaller agency and have been around for a long time. I must admit I went to Bob Baker several times but I bought from Herman Cook. Smaller is better. It showed in the treatment I received. I will recommend you to my friends.
William B.
Kasi McGraw was an exceptional salesperson who gave me very detailed information about my new Tiguan. She was extremely knowledgeable, friendly, attentive and efficient! I felt very comfortable with her and enjoyed her darling personality throughout the delivery of my car!
Laurie R.
The VW team at Herman Cook continue to provide exceptional service and friendship. Thanks!
Douglas G.
Totally appreciated JoJo's efficiency and the speed of the finance part of the arrangement. It was all done relatively quickly.
Ellen Z.
Still can't believe I had such a great experience at a car dealership! Bill was very knowledgeable about my 2012 Jetta stalling problem and it was a such a relief that someone finally understood my car. He helped me get everything covered under the VW warranties and was also very funny so early in the morning ;) Chris gave me a ride to work and was very polite and friendly and was a great driver. I am still telling people at the UCSD clinic where I work about what an awesome experience I had wit... More
Jennifer B.
I picked up a new car from Herman Cook VW in Encinitas. Everyone at the dealership was friendly, professional, and patient. Even though the exact car I was looking for was not currently on the lot, Jojo and Steve located one and had me driving home in it within 24 hours. Linda in finance was a pleasure to work with also! Price for the car was incredibly fair, and I they offered a fair value for my trade-in as well. The entire process was quick and streamlined, which is something I cannot say abo... More
Rashid Clifton
Thanks for your help Eric!
Paula L.
Everyone was very nice and professional.
Pattee S.