Our Customers Come First

We are proud to be a part of the San Diego County, CA community for five decades and are passionate about providing only the highest level of service to our customers. We’re not perfect, but are always making improvements to better serve our customers. Your comments help us do just that.

Don't take our word for it; see what our recent customers have to say!

Customer Lobby
1268 Reviews
5 out of 5 stars
Sort by: Latest review first / Highest rating first
Rachel H., Encinitas, CA 12 Sep 2017
Excellent service and great environment. Love Herman Cook!
5 rate
Michael S., San Diego, CA 11 Sep 2017
It was so easy - thank you again!
5 rate
Catherine P., Encinitas, CA 10 Sep 2017
Herman Cook VW and the entire staff are exceptional! I have been a loyal customer and will continue to be. Thank you!
5 rate
Nanami J., Solana Beach, CA 09 Sep 2017
Jojo and Alex were great!
5 rate
Dan Z., Vista, CA 08 Sep 2017
Fast service! Friendly and knowledgeable!
5 rate
Artyom K., Carlsbad, CA 07 Sep 2017
Great service!
5 rate
Chance P., Cardiff, CA 06 Sep 2017
Given that this is the second purchase within 14 months - I cannot be happier working with this dealership! Working with Annie and Steve has been a real pleasure (again).
5 rate
Griffin Z., Rancho Santa Fe, CA 05 Sep 2017
JoJo, Annie, Alison and Dan were wonderful working with
5 rate
Kathleen M., Carlsbad, CA 04 Sep 2017
Annie's the best!
5 rate
Alan F., Carlsbad, CA 01 Sep 2017
My sales associate, Alda, did an excellent job. She helped me obtain the exact vehicle I wanted. She helped me set it up (seats, phone, etc.) just right. She is pleasant, cheerful and professional. I highly recommend her. My issues were with the paperwork process, which is not hers to do. I have own...ed 4 vw's and 2 Audi's. Each time, all of the paperwork was ready to go, simply requiring signatures. Waiting several hours for paperwork isn't what I expected at all. Show more
5 rate
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