Bought my used Jetta here about a year ago. After a year, I have had time to think about my experience buying my car at Herman Cook Volkswagen. I can say that they were honest. I would definitely buy another car at Herman Cook VW.
Thanks to Mark at the parts department! Called in for a parts questions and he was happy to help. Thank you!
I purchased a brand new VW Tiguan from Herman Cook VW and the process was extremely smooth. Everybody I encountered was extremely nice and friendly. They even beat another dealers quote that I had been working with.
transparent about prices, they address any weird noises that occur, and keep in contact by text and phone call. I originally bought my Golf here, and liked them so much that ive kept doing my 10k services here. Ive had warranties upheld, thorough explanations, and even told about potential repairs in the future.
I’m impressed with how comfortable my experience was here. Like most people, I dislike the whole car buying experience and car salesmen most of the time. I went in with my research done (kinda have to as a female) and they respected that. Paul was calm and so nice! Thank you all!
Very nice experience. We drove from Bakersfield and they made the process fast and easy. I highly recommend them. It was the fastest I've been in and out of a dealership.
If your looking for a VW cook vw is the place to go. Ask for Jojo if you want a great experience. Thanks for staying late.
Thank you Alan, I appreciate your efforts and communication!
Just a great bunch of staff! From the service writers to the mechanics, who did a great job in a surprisingly short time to the administration’s staff who checked me out! A real bunch of people who work well together. A great experience!
My wife and I worked with Annie and Jojo to buy a car for my daughter. They both provided excellent customer service and were a pleasure to work with.