Excellent, excellent, excellent experience here! I had been working with Jody “Jojo” for weeks looking for a very specific car that I wanted, and she did it! She was very helpful and informative! Very happy with my new vehicle.
2020-11-15
Outstanding experience. From the sales team, finance to management. Fantastic service, knowledgeable, experienced team providing solutions and follow up. Best in class. Congratulations and thank you Jody, Jon and Linda.
2020-11-14
I recently leased a 2021 Atlas from this dealership during their sign and drive promo, Lisa my sales rep was a delight to work with. Linda the finance manager was easy to work with as well, wasn't pushy and guided me in any extra packages. I was in and out in less than an hour. Comparing the deal from other VW dealerships I got I'm happy I chose this location.
2020-11-10
I recently leased a 2021 Atlas from this dealership during their sign and drive promo, Lisa my sales rep was a delight to work with. Linda the finance manager was easy to work with as well, wasn't pushy and guided me in any extra packages. I was in and out in less than an hour. Comparing the deal from other VW dealerships I got I'm happy I chose this location.
2020-11-10
Whoever looks for a great experience with a VW dealership, that's the place.
I was handled by Jody Bott which was super nice, realistic and reasonable person to talk to. The process was pretty ok in term of time waiting for finance process but the overall process was great and I'm happy to go there for service and for shopping for another car. Wonderful experience comparing to other dealerships around San Diego. Ask for Jody when you visit the dealer!
2020-10-22
Very kind and helpful staff! Came in with low tire pressure and they had me sorted in 15 min. Thank you!
2020-10-21
Local, considerate, and timely. Just had to drop a review for the team down at Herman Cook. I had a service light go on in my 2018 Atlas, and took it down there for them to take a look at. They gave it a full inspection, plus a wash!...and didn't charge me a cent. David, in service, was a pleasure to work with, and the fact that it's only a short bike ride from my house didn't hurt either. I love supporting local, so thank you Herman Cook VW- we'll be coming back.
2020-10-21
Great service department. Way better than Mossy VW they work hard, communicate well, and are very friendly. I would highly recommend this dealers service department.
2020-09-14
99.9999% of people walk into a dealership defensive because of how typical dealerships work... our recent experience didn't change that notion initially as we dealt with 9-10 typical salespeople.. we weren't in a rush and went from Oxnard all the way down to Encinitas willing to find the best deal and best salesperson and we are glad we ventured twice and over 200+ miles because of Jojo! Not only did we get the best deal possible, there was no pressure and Jojo only wanted to assist us... we wou... More
2020-08-22
I am a repeat Cook customer. Great products and service!
2020-08-20