Jojo is an amazing sales representative at cook vw. We just purchased a car with her that gave us everything we needed to be comfortable. As seniors we were concerned about price, monthly payment and safety for our new 4 grandchildren arriving in the next few months. Jojo never offered anything other than my budget and she listened to all of needs and fears. It is because of this sweet personality that I now own a used Tiguan and my family is so happy that we have a bigger car. I have purchased... More
Absolutely the best car buying experience I've ever had. No hidden dealer accessories or price-gouging like many dealerships tend to do. Just an honest, straight-forward, family-owned Volkswagen dealer that has the best prices and most personable sales team of any San Diego area Volkswagen dealership! I emphatically recommend everyone visit Herman Cook Volkswagen for their next VW!
The staff are courteous and efficient. I have confidence that my care is getting A+ service.
Bill Kwait follow up throughly, nobody beat his service. He may not know certain things, but he acknowledge that. That is way better than giving you wrong answer like 99% of car salesman. He tried his best and he delivered. Above my expectation. He updates me the progress of my ID4 in real time.
I love coming here for service, but this is the second time that I have come and not been notified when my car was ready. The first time I waited over an hour after it was finished. This time I was smart and asked. They stated it was ready for a while.
Annie offered to let me drive the ID4 before purchase and helped me understand how to use the screen. Finance department helped me understand options and was patient.
Ricardo was super helpful and seemed genuinely interested in taking care of me and my VW. Bill Kwait was also very helpful and took the time to explain my future buy or lease options. I very much appreciate the customer service I experienced at Herman Cook.
I've been looking for a used MK7 GTI for a while now, but most dealerships are charging ridiculous amounts for them. I finally found a 2019 GTI SE for $19k+ at this dealership, but unfortunately it was already sold. I was excited to travel from Seattle and drive it home. While I'm very sad I missed it because I've been looking for a long time now, I'm glad that these people are pricing their used cars properly and someone got a good deal. And please let me know if you get another one for a good... More
Out visiting cali and had an issue with our VW. They were awesome! Got us in right away and we're very knowledgeable and got us out quickly. Ricardo was our service advisor and could not ask for a better advisor.
Friendly and knowledgeable. A painless experience; thank you. We'll be back