Bought a car in early August and made the 4 hour trip to the dealership since they had the car and I use to live in San Diego before. The sale process was smooth and everything but when it came down to getting the keys I was told the 2nd key was locked in the mechanics tool box and he would not be back until Monday. By Monday they would mail it out to me and should receive it no later than the Friday.
Over 3 months later I am still missing the 2nd key that was promised. I have talked to both my... More
2021-11-24
Sales: There was a good new car sales team when Steve was the manager. What he said he did, and I felt respected as a customer. I do not feel this way anymore.
Service: Service department is good and the manager seems like a very nice person. Ricardo was very helpful.
2021-11-05
From service advisor Ricardo's calm-but-thorough communication over the phone, to the value/quality of repairs performed, to picking up my vehicle the very next day from the Service Director... Herman Cook was the most impressive VW Dealership that I've experienced since buying our Tiguan back in '09! (Certainly head and shoulders above that dealership in Carlsbad.) Very pleased to have found Herman Cook. Thanks, guys!
2021-11-04
By far the most customer friendly service department I have ever experienced
Ricardo Sanchez is just an amazing guy
Made sure that my car was ready for cross country trip
Thank you!
2021-11-03
By far the most customer friendly service department I have ever experienced
Ricardo Sanchez is just an amazing guy
Made sure that my car was ready for cross country trip
Thank you!
2021-11-03
This was one of several dealers I had contacted in search of a new electric vehicle. Annie MacPherson contacted me to see if I was still interested when a customer who had special ordered the vehicle in question declined the vehicle -- she called me before the vehicle had even left the trailer and facilitated my purchase of the vehicle the following morning. Very professional and outstanding customer service. I couldn't be happier
2021-10-19
JoJo (Jody) was great! (seriously, make sure you ask for her as your sales associate) Super fast initial response time, found the exact pre-owned vehicle I was looking for and made sure the car looks like it's brand new! John in finance and Nick the manager were great as well. All 3 were very polite, professional and accommodating. Thanks Herman Cook VW!
2021-09-30
Excellent staff! Car runs like a dream. And it’s clean. :)
2021-08-11
I didn’t buy anything today but wanted to take a look at their inventory and check out some of the cars up close. The salesman who approached me was super professional, zero pressure, answered all my questions and really took his time with me even though he knew I wasn’t buying right now. This is the A+ customer service every dealership should have.
2021-07-25
Very nice people, family run business.
2021-07-05