I brought my car in for a warranty item repair. It was going to take longer than the estimated time, so the service advisor went out of his way to make sure I was set up with a rental car for the day. The service advisors are knowledgeable and honest about repairs that need to be done and do not push additional services.
I am a longtime customer of Herman Cook Volkswagen, and recently had yet another excellent experience when leasing a new car. I worked exclusively with Jojo, and have never a had smoother and more pleasant process. She worked tirelessly to get me the best price for the exact car that I wanted, and I couldn’t be happier. It’s exceptional people like her that keep me coming back over and over again to this wonderful family owned business.
We had a wonderful buying experience with Jojo. She was patient, attentive, positive and extremely helpful. We bought our car early 2022 and have been on the waitlist for the ID4 since then. Jojo regularly checked in on us and updated us the whole time. They had by far the best price for the ID4 compared to all the other VW dealerships we contacted. We would definitely recommend this dealership!
The services received from Annie and Jaime were outstanding. Annie was so helpful and since months ago when I placed my order for the ID.4, she kept me informed on the order status and answered all the questions we had. When it comes the time to do the deal, Jaime the finance Manager walk us through the process and got us a great deal! I chose Herman Cook because of the bad experience I had with Bob Baker in Carlsbad, and definitely met and exceed my expectations!
Jojo is an amazing sales representative at cook vw. We just purchased a car with her that gave us everything we needed to be comfortable. As seniors we were concerned about price, monthly payment and safety for our new 4 grandchildren arriving in the next few months. Jojo never offered anything other than my budget and she listened to all of needs and fears. It is because of this sweet personality that I now own a used Tiguan and my family is so happy that we have a bigger car. I have purchased... More
Absolutely the best car buying experience I've ever had. No hidden dealer accessories or price-gouging like many dealerships tend to do. Just an honest, straight-forward, family-owned Volkswagen dealer that has the best prices and most personable sales team of any San Diego area Volkswagen dealership! I emphatically recommend everyone visit Herman Cook Volkswagen for their next VW!
The staff are courteous and efficient. I have confidence that my care is getting A+ service.
Bill Kwait follow up throughly, nobody beat his service. He may not know certain things, but he acknowledge that. That is way better than giving you wrong answer like 99% of car salesman. He tried his best and he delivered. Above my expectation. He updates me the progress of my ID4 in real time.
I love coming here for service, but this is the second time that I have come and not been notified when my car was ready. The first time I waited over an hour after it was finished. This time I was smart and asked. They stated it was ready for a while.
Annie offered to let me drive the ID4 before purchase and helped me understand how to use the screen. Finance department helped me understand options and was patient.