After moving to a new city finding a dealership you trust is difficult. But Ricardo at Herman Cook took the time to explain and show me (with an example car part in his hands) what exactly my issue was. I appreciate the great service they gave to my vehicle and I highly recommend them to anyone looking to get any work done in the area!
2021-04-10
I am blown away by the customer service at Herman Cook VW! Jojo was incredible to work with. She gave us space to talk privately and was not pushy at all. And she knew the answer to every question I asked. Jojo made us feel so comfortable and right at home. The car was practically perfect, but it was Jojo that really sealed the deal for us. Linda in financing was also great to work with! Five star service all around! So in love with my VW Atlas! We will be repeat customers for life.
2021-02-06
Outstanding experience with Herman Cook! Let me start by shouting out JoJo our sales associate and her finance manager Linda. We didn't know either of them when we bought a used RAV4. But after that amazing experience (they trusted us to hold the car while we drove five hours to go get it!) we knew we wanted to lease our Tiguan from them. In this day and age, customer service is, at best, an 8 out of 10. But JoJo and Linda gave us 10 out of 10 and we couldn't be more pleased! Who does... More
2021-01-14
Purchased some wipers, started to get them out of the boxes, then someone from service offered to put them on for me. I told him thank you for the great service. My first time there. I shall come back!
2020-12-31
Great service, had the 60k mile done on my car. They had it done in just a couple of hours and even hand washed it! Couldn't ask for any better service!
2020-12-22
Excellent, excellent, excellent experience here! I had been working with Jody “Jojo” for weeks looking for a very specific car that I wanted, and she did it! She was very helpful and informative! Very happy with my new vehicle.
2020-11-15
Outstanding experience. From the sales team, finance to management. Fantastic service, knowledgeable, experienced team providing solutions and follow up. Best in class. Congratulations and thank you Jody, Jon and Linda.
2020-11-14
I recently leased a 2021 Atlas from this dealership during their sign and drive promo, Lisa my sales rep was a delight to work with. Linda the finance manager was easy to work with as well, wasn't pushy and guided me in any extra packages. I was in and out in less than an hour. Comparing the deal from other VW dealerships I got I'm happy I chose this location.
2020-11-10
I recently leased a 2021 Atlas from this dealership during their sign and drive promo, Lisa my sales rep was a delight to work with. Linda the finance manager was easy to work with as well, wasn't pushy and guided me in any extra packages. I was in and out in less than an hour. Comparing the deal from other VW dealerships I got I'm happy I chose this location.
2020-11-10
Whoever looks for a great experience with a VW dealership, that's the place.
I was handled by Jody Bott which was super nice, realistic and reasonable person to talk to. The process was pretty ok in term of time waiting for finance process but the overall process was great and I'm happy to go there for service and for shopping for another car. Wonderful experience comparing to other dealerships around San Diego. Ask for Jody when you visit the dealer!
2020-10-22