I've always gone to Kearny Mesa Volkswagen and recently switched it up when we moved up to North County. Had a GREAT experience today! It was quick, they were straight to the point about what else I needed done outside of my oil change and even helped me out with switching out my car key battery. All around a really great experience from being greeted when I pulled up, both service guys were relaxed, not pushing and easy to talk with to the gal who checked me out who was very nice. Excited to ha... More
I liked the fast they were considering how the regular process of buying a car is. They knew I was in a hurry and tried to push the process for me. Very appreciated
Great place Good people Very honest . They have the best custom service ! And great deals with used cars
Paul was fantastic. Very helpful, knowledgeable and considerate of the decisions we had to make. We felt comfortable and valued by Paul.
I feel so comfortable with Herman Cook! Alan and Emily always make me feel valued!
Annie was fantastic. She patiently let me view a few different car models until I figured out what worked best for me. She was very attentive and through throughout the process.
Alan at Herman was wonderful to work with. Thank you again for taking care of our VW!
Bill, the service advisor, is awesome!
We have been customers of Herman Cook VW for more than 11 yrs. primarily due to the amazing customer service of Alan Joslin, our service consultant. Alan has the support of the team, of his Service Manager, as well as Emily in reception and scheduling, and Annie in car sales. Alan has been with our family through all the different stages of our lives, from the driving challenges of our then teenage daughter Arielle to our current challenge of now geriatric cat Cuddles that thankfully does no9t d... More
Kasi was awesome and so was Steve the sales manager and the finance person.