They were low pressure and the prices are actually low enough you don't feel like you need to haggle. Anastasia was great and made us feel relaxed through the whole process, which is frankly what I want the most from a dealer. The buying process was smooth and they didn't try selling me anything I didn't need. Would buy from again.
2019-07-08
Service Employees were very helpful in solving my situation. Great staff. I will be taking my VW back there for any future maintenance issues. Thanks
2019-07-03
Great experience buying a car from here, I'd recommend it to anyone! Dealerships get a bad rep and much of it is deserved, but this location is so different. Kasi is an incredible saleswoman, and the manager Steve was instrumental in helping us out throughout the process. I walked in on a Saturday not really knowing what I wanted, and instead of trying to get me in the most expensive car, Kasi sat back and listened to what I wanted in a car, and recommended the Tiguan instead of the Atlas (what... More
2019-06-24
I have been bringing my car to Herman Cook for quite some years because of the excellent service and most importantly the honesty of all the people.
2019-06-24
Kasi is awesome!! Love Herman Cook VW, and LOVE my new Golf SportWagen!
2019-06-23
You have been there for me -since 2002 & that will continue until I get a new VW. I didn't drop my car off-I waited & had many cups of good coffee. THANKS!
2019-06-22
Outstanding service.
2019-06-21
The staff is amazing!
2019-06-20
Great service and sales experience. They go out of their way to help you. They even stayed open late for me. Thanks Dan and Annie
2019-06-19
I have been a loyal customer of Herman Cook VW for over 15 years, and 6 VW's. I am loyal, though I live farther away now, due to the expert and genuinely wonderful service provided by all the staff at this location. Especially Steve & Annie. They go far and above all expectations and make things happen for their clients. I always recommend this VW to all my friends. Thank you Steve & Annie.
2019-06-19