Great service department. Way better than Mossy VW they work hard, communicate well, and are very friendly. I would highly recommend this dealers service department.
2020-09-14
99.9999% of people walk into a dealership defensive because of how typical dealerships work... our recent experience didn't change that notion initially as we dealt with 9-10 typical salespeople.. we weren't in a rush and went from Oxnard all the way down to Encinitas willing to find the best deal and best salesperson and we are glad we ventured twice and over 200+ miles because of Jojo! Not only did we get the best deal possible, there was no pressure and Jojo only wanted to assist us... we wou... More
2020-08-22
I am a repeat Cook customer. Great products and service!
2020-08-20
I don’t usually write reviews, however the service I’ve experienced here has been better than I’ve experienced anywhere else. As a woman with minimal car knowledge I’ve never felt as if I’m getting ripped off. Alan has helped me the past two times I’ve gone in and is very understanding and flexible, taking the time to explain the service and levels of Importance.I could go on and on but I will definitely recommend them to friends and family when needed. This place knows what great costumer servi... More
2020-07-18
Bought my used Jetta here about a year ago. After a year, I have had time to think about my experience buying my car at Herman Cook Volkswagen. I can say that they were honest. I would definitely buy another car at Herman Cook VW.
2020-06-13
Thanks to Mark at the parts department! Called in for a parts questions and he was happy to help. Thank you!
2020-05-28
I purchased a brand new VW Tiguan from Herman Cook VW and the process was extremely smooth. Everybody I encountered was extremely nice and friendly. They even beat another dealers quote that I had been working with.
2020-04-26
transparent about prices, they address any weird noises that occur, and keep in contact by text and phone call. I originally bought my Golf here, and liked them so much that ive kept doing my 10k services here. Ive had warranties upheld, thorough explanations, and even told about potential repairs in the future.
2020-03-19
I’m impressed with how comfortable my experience was here. Like most people, I dislike the whole car buying experience and car salesmen most of the time. I went in with my research done (kinda have to as a female) and they respected that. Paul was calm and so nice! Thank you all!
2020-03-08
I’m impressed with how comfortable my experience was here. Like most people, I dislike the whole car buying experience and car salesmen most of the time. I went in with my research done (kinda have to as a female) and they respected that. Paul was calm and so nice! Thank you all!
2020-03-08