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Herman Cook Volkswagen
Map 1435 Encinitas Boulevard, Encinitas, CA Today 8:30-7pm (855) 638-6753
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Home / About Herman cook volkswagen in Encinitas, Ca / Herman cook volkswagen Customer Reviews in Encinitas Ca

How Are We Doing?

We are proud to be a part of the San Diego County, CA community for five decades and are passionate about providing only the highest level of service to our customers. We’re not perfect, but are always making improvements to better serve our customers. Your comments help us do just that.

Don't take our word for it; see what our recent customers have to say!

272 Testimonials
4.9 out of 5 stars
5 star
254
4 star
18
3 star
0
2 star
0
1 star
0
Purchased an ID4 here. The staff was amazing. Very friendly and helpful throughout especially Annie. Most importantly, at the time of my purchase, they were not participating in the price gouging and "bait and switch" that is so common in the business. I think that really shows a high level of respect for the customer and a pride in the business. Highly recommend!
Dwight Ashman
2022-05-23
JoJo went above and beyond in helping my sister-in-law and her son purchase a Tiguan and Atlas during a volatile time where other dealerships are charging thousands above sticker. I will happily refer new business their way.
Kris Kalish
2022-03-31
They had an ID4 to test drive. It was not for sale. We really liked the car and it was great to get the chance to see and drive one before we ordered one. There was no pressure from sales. Friendly staff. Thank you
Andre Blakey
2022-03-20
My family bought our second car from this dealership. Small VW dealer with the best staff and service. Car buying experience was stress free, simple and fast (very important with a toddler). Be sure to ask for Jojo, she is wonderful and made our lives so much easier.
Thomas Martinez
2022-02-08
Fantastic service and very friendly. Went to Herman Cook for the first time today following a less-than-positive experience with another San Diego area VW dealer. The staff at Herman Cook were professional and polite; the service was fast and thorough; and the facilities provided in the waiting area allowed me to carry on working as though I was at home (wifi/desk/etc.) 10/10, will use them again.
Andrew Stevens
2022-01-28
Bought a car in early August and made the 4 hour trip to the dealership since they had the car and I use to live in San Diego before. The sale process was smooth and everything but when it came down to getting the keys I was told the 2nd key was locked in the mechanics tool box and he would not be back until Monday. By Monday they would mail it out to me and should receive it no later than the Friday. Over 3 months later I am still missing the 2nd key that was promised. I have talked to both mysales agent and the sales manager and have been getting the run around. I've gotten told it's been ordered, they are still looking for it. Even the sales manager told me he had a key ordered and the packaging ready to be shipped out. What a coincidence it was on his day off. Never got a tracking # or anything. Last they told me that my local dealership was going to get the key and should be there since last week. I went to the dealership and they have not heard anything from Herman Cook. I've still been trying to get that key to this point. It seams everyone there keeps dodging me and giving me the exact reason why I don't have my secondary key. So what would happen if I were to lose my only key? Would Herman Cook pay for a rental? Or get me my second key? Im still waiting. Purchase was done 8-5-2021. I'll keep you guys posted. I did get my 2nd key and Jonh did fulfill his promises. So if it wasn't for this I would have given them a 5☆. Unfortunately things happen for a reason. Thanks guys.... More
Dimas Reyes
2021-11-24
Sales: There was a good new car sales team when Steve was the manager. What he said he did, and I felt respected as a customer. I do not feel this way anymore. Service: Service department is good and the manager seems like a very nice person. Ricardo was very helpful.
Geo
2021-11-05
From service advisor Ricardo's calm-but-thorough communication over the phone, to the value/quality of repairs performed, to picking up my vehicle the very next day from the Service Director... Herman Cook was the most impressive VW Dealership that I've experienced since buying our Tiguan back in '09! (Certainly head and shoulders above that dealership in Carlsbad.) Very pleased to have found Herman Cook. Thanks, guys!
Charles Lehr
2021-11-04
By far the most customer friendly service department I have ever experienced Ricardo Sanchez is just an amazing guy Made sure that my car was ready for cross country trip Thank you!
Rhameen Shadid
2021-11-03
By far the most customer friendly service department I have ever experienced Ricardo Sanchez is just an amazing guy Made sure that my car was ready for cross country trip Thank you!
Noor Baqizada
2021-11-03
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Herman Cook Volkswagen
1435 Encinitas Boulevard
Encinitas, CA 92024

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Open Tuesdays until 7:00 pm |
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