JoJo (Jody) was great! (seriously, make sure you ask for her as your sales associate) Super fast initial response time, found the exact pre-owned vehicle I was looking for and made sure the car looks like it's brand new! John in finance and Nick the manager were great as well. All 3 were very polite, professional and accommodating. Thanks Herman Cook VW!
Excellent staff! Car runs like a dream. And it’s clean. :)
I didn’t buy anything today but wanted to take a look at their inventory and check out some of the cars up close. The salesman who approached me was super professional, zero pressure, answered all my questions and really took his time with me even though he knew I wasn’t buying right now. This is the A+ customer service every dealership should have.
Got a new ID.4 last weekend. Process was painless and professional, Will and JoJo were a pleasure to deal with. I’d recommend them.
Love the dealer experience here. Bought our second car here and it's always been zero pressure. Their main concern was thst we got a car that suits our needs.
After moving to a new city finding a dealership you trust is difficult. But Ricardo at Herman Cook took the time to explain and show me (with an example car part in his hands) what exactly my issue was. I appreciate the great service they gave to my vehicle and I highly recommend them to anyone looking to get any work done in the area!
I am blown away by the customer service at Herman Cook VW! Jojo was incredible to work with. She gave us space to talk privately and was not pushy at all. And she knew the answer to every question I asked. Jojo made us feel so comfortable and right at home. The car was practically perfect, but it was Jojo that really sealed the deal for us. Linda in financing was also great to work with! Five star service all around! So in love with my VW Atlas! We will be repeat customers for life.
Outstanding experience with Herman Cook! Let me start by shouting out JoJo our sales associate and her finance manager Linda. We didn't know either of them when we bought a used RAV4. But after that amazing experience (they trusted us to hold the car while we drove five hours to go get it!) we knew we wanted to lease our Tiguan from them. In this day and age, customer service is, at best, an 8 out of 10. But JoJo and Linda gave us 10 out of 10 and we couldn't be more pleased! Who does... More
Purchased some wipers, started to get them out of the boxes, then someone from service offered to put them on for me. I told him thank you for the great service. My first time there. I shall come back!
Great service, had the 60k mile done on my car. They had it done in just a couple of hours and even hand washed it! Couldn't ask for any better service!