Customer Testimonials

Very professional, knowledgeable and courteous team. I have trusted this dealer for more than 20 years. With the current cost of new cars I would rather keep my car for a bit longer.

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Bought a Certified ID.4 from Cook's and don't recommend them to anyone. We learned too late that there are much better dealerships in the area so use our experience and take your business somewhere else. We bought the car as certified so that we have peace of mind but no, we saw after signing the contract that the car has a large damage on the roof along the body line. That's directly against VW's CPO checklists they have to go through and signed. Another issue came on ~ 2 weeks after purchase when the service light came on. ... Read More

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Google - Nov 14, 2026

Bought a Certified ID.4 from Cook's and don't recommend them to anyone. We learned too late that there are much better dealerships in the area so use our experience and take your business somewhere else. We bought the car as certified so that we have peace of mind but no, we saw after signing the contract that the car has a large damage on the roof along the body line. That's directly against VW's CPO checklists they have to go through and signed. Another issue came on ~ 2 weeks after purchase when the service light came on. It turned out they sold the car to us without performing due service (bought car at 30700 miles and 30k mile service wasn't done). We tried to fix both by working with them but that got nowhere and they stopped responding so here is our experience for anyone else to benefit from.

My experience was fantastic. Ricardo is very informative and helpful!

Worst experience with a car dealership ever. The ownership and management team are horrible to work with- not kind people. The service department is also a total disgrace to the word service. Haven’t had an experience so poor at any establishment in such a long time that I had to write a review.

Alan was very nice, professional and very communicative. My vehicle was done on time and I really like coming there to get it serviced.

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Really appreciate Ricardo’s great service. He really makes his customers feel special. Like the new systems too

Technical excellency with human kindness! People who really care about their cars go to Herman Cook VW. 💙

With so many dealerships being corporate run, this dealer is truly family owned. It's a very personal & friendly atmosphere. The service department has advisors that have years of experience that always seem to look for best for you & clearly explain if something is necessary or if it's something you can get by with for now, & when it will absolutely need to be addressed. The sales staff have been then for a long time with not a lot of turnover, telling you something about management & ownership. They also bend over backwards to try to facilitate ... Read More

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Yelp - Nov 5, 2026

With so many dealerships being corporate run, this dealer is truly family owned. It's a very personal & friendly atmosphere. The service department has advisors that have years of experience that always seem to look for best for you & clearly explain if something is necessary or if it's something you can get by with for now, & when it will absolutely need to be addressed. The sales staff have been then for a long time with not a lot of turnover, telling you something about management & ownership. They also bend over backwards to try to facilitate a car purchase that works for you. Great place & I highly recommend!

Easy in easy out. Full communication about estimate and pickup. Recommendations also thorough for future needs.

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Worst attempted car buying experience I have ever had! I recommend avoiding this dealership. I went to look at a pre-owned vehicle, drove it, liked it, called my salesperson and said I'd like to buy it. I set an appointment to bring my trade-in first thing the next morning to finalize the sale. He called me a couple hours later around midday and said someone else would like to purchase my vehicle. I asked, "can you tell them its not available?" He replies, "Well no (???), but they are not coming back until later, around 7PM tonight ... Read More

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Yelp - Oct 30, 2026

Worst attempted car buying experience I have ever had! I recommend avoiding this dealership. I went to look at a pre-owned vehicle, drove it, liked it, called my salesperson and said I'd like to buy it. I set an appointment to bring my trade-in first thing the next morning to finalize the sale. He called me a couple hours later around midday and said someone else would like to purchase my vehicle. I asked, "can you tell them its not available?" He replies, "Well no (???), but they are not coming back until later, around 7PM tonight to complete the purchase." I asked, "since I was first, can I come over now, around 4PM and purchase the vehicle?" My salesperson says "Absolutely! I'll be waiting for you!" In the meantime, the other salesperson calls their potential customer and tells them they need to beat me there if they want the car so by the time I arrive not an hour later, the purchase is already in progress and I am out of luck. What an unbelievable waste of my time and what a ridiculous business practice, to pit your sales people against each other to see who can get a client in the fastest and all but guarantee a horrible experience for one or the other prospective customer. Herman Cook Volkswagen needs to seriously reevaluate their policies. If I give a verbal commitment of my intent to purchase in less than 24 hours, you need to tell the other prospect that a purchase is already in progress but you'll contact them within a day if the sale doesn't complete. You run almost no risk of losing the sale altogether and essentially eliminate the horrible customer service experience you created by pitting salespeople and their prospects against each other in a race for time. Shameful practice and a joke of a business to not realize how a simple common sense policy could avoid creating such a negative experience.

Worst attempted car buying experience I have ever had! I recommend avoiding this dealership. I went to look at a pre-owned vehicle, drove it, liked it, called my salesperson and said I'd like to buy it. I set an appointment to bring my trade-in first thing the next morning to finalize the sale. He called me a couple hours later around midday and said someone else would like to purchase my vehicle. I asked, "can you tell them its not available?" He replies, "Well no (???), but they are not coming back until later, around 7PM tonight ... Read More

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Google - Oct 30, 2026

Worst attempted car buying experience I have ever had! I recommend avoiding this dealership. I went to look at a pre-owned vehicle, drove it, liked it, called my salesperson and said I'd like to buy it. I set an appointment to bring my trade-in first thing the next morning to finalize the sale. He called me a couple hours later around midday and said someone else would like to purchase my vehicle. I asked, "can you tell them its not available?" He replies, "Well no (???), but they are not coming back until later, around 7PM tonight to complete the purchase." I asked, "since I was first, can I come over now, around 4PM and purchase the vehicle?" My salesperson says "Absolutely! I'll be waiting for you!" In the meantime, the other salesperson calls their potential customer and tells them they need to beat me there if they want the car so by the time I arrive not an hour later, the purchase is already in progress and I am out of luck. What an unbelievable waste of my time and what a ridiculous business practice, to pit your sales people against each other to see who can get a client in the fastest and all but guarantee a horrible experience for one or the other prospective customer. Herman Cook Volkswagen needs to seriously reevaluate their policies. If I give a verbal commitment of my intent to purchase in less than 24 hours, you need to tell the other prospect that a purchase is already in progress but you'll contact them within a day if the sale doesn't complete. You run almost no risk of losing the sale altogether and essentially eliminate the horrible customer service experience you created by pitting salespeople and their prospects against each other in a race for time. Shameful practice and a joke of a business to not realize how a simple common sense policy could avoid creating such a negative experience.

I have always been impressed with the service department at Cook VW. They are honest and no high pressure or attempts to build the invoice that I have seen elsewhere. I was also impressed with my service advisor, Allen Joslin, who kept me closely informed on parts and service. I highly recommend Herman Cook. It's the way dealerships should be. Ken Smith La Jolla, CA

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Service Dept does an “exceptional job” with my 2013 VW Beetle and “Ricardo is exceptional too” in Customer Service! Thank You, Appreciate You All at Herman Cook.

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I always like going here because of Ricardo. He is so helpful and makes it a pleasant experience.

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The service department seems to do good work and it’s pretty quick once your car is dropped off. However, it takes forever to get your car dropped off. Our last visit took almost 1 hour just to get the car dropped off and there was only one person ahead of us. Pick up times very – sometimes it’s quick other times we’ve waited more than a half hour. They really need to have more in office service department assist assistance.

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The service department here is beyond lazy and will NOT help you out even if their corporate offices are saying different. So disappointed in a 8 year(barely) old car that they COULD give a Goodwill help on but they won't. Probably gotta keep those numbers up for the year. Too bad. Their sales team is amazing!!!!

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The service department here is worthless!!!! The manager, Eric, didn't even care enough to help us correct a problem on a car because it was out of warranty yet has only 52K miles on it. DO NOT GO THERE!!!!! LAZY LAZY LAZY!!!!!!! The VW help line gave me more information that he did. All they want it your money to diagnose a problem so they can make more money off of you. Not cool Herman Cook not cool at all!!!!

The service department is a lazy and a total POS!!!! So disappointed with them. They didn't even try to help me with assistance on a car that broke down with 52K miles on it. DO NOT GO SEE ERIC THE SERVICE MANAGER THERE!!!!!!!! The VW care team helped more than he did!!!!

Our experience with Herman Cook Volkswagen was extremely disappointing, primarily due to our interaction with salesperson Bill K. Throughout our visit, his attitude came across as rude, dismissive, and passive-aggressive. I had mentioned that I didn’t want to spend an excessive amount of time at the dealership, which is a perfectly reasonable concern, especially when shopping with a family. I understand that purchasing a vehicle takes time, but Bill repeatedly brought up my comment in a sarcastic manner, making what should have been a straightforward negotiation unnecessarily uncomfortable. At one point, while we were still sitting at the table ... Read More

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Google - Oct 20, 2026

Our experience with Herman Cook Volkswagen was extremely disappointing, primarily due to our interaction with salesperson Bill K. Throughout our visit, his attitude came across as rude, dismissive, and passive-aggressive. I had mentioned that I didn’t want to spend an excessive amount of time at the dealership, which is a perfectly reasonable concern, especially when shopping with a family. I understand that purchasing a vehicle takes time, but Bill repeatedly brought up my comment in a sarcastic manner, making what should have been a straightforward negotiation unnecessarily uncomfortable. At one point, while we were still sitting at the table discussing the deal, he got up and walked away. The overall interaction felt disrespectful and unpleasant, despite our being serious potential buyers. What made the experience even worse was the text message he sent afterward. Rather than ending things professionally, he sent a condescending message suggesting I should look at a vehicle before agreeing on a price. The irony is that we were genuinely trying to work out a deal, and his response only reinforced my impression of his unprofessional attitude. We ultimately purchased our vehicle from another dealership, where the experience was significantly more positive. I understand that negotiations don’t always result in a sale, and I never expected the process to happen instantaneously. However, there’s a difference between explaining the process and making customers feel belittled for expressing their preferences. Customer service matters. A salesperson’s job isn’t just to sell a car; it’s also to make customers feel respected throughout the process. Unfortunately, that was not my experience with Bill K. at Herman Cook Volkswagen. Based on this experience, I would not return or recommend this dealership to others considering purchasing a vehicle.

Our experience with Herman Cook Volkswagen was extremely disappointing, primarily due to our interaction with salesperson Bill K. Throughout our visit, his attitude came across as rude, dismissive, and passive-aggressive. I had mentioned that I didn't want to spend an excessive amount of time at the dealership, which is a perfectly reasonable concern, especially when shopping with a family. I understand that purchasing a vehicle takes time, but Bill repeatedly brought up my comment in a sarcastic manner, making what should have been a straightforward negotiation unnecessarily uncomfortable. At one point, while we were still sitting at the table ... Read More

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Yelp - Oct 20, 2026

Our experience with Herman Cook Volkswagen was extremely disappointing, primarily due to our interaction with salesperson Bill K. Throughout our visit, his attitude came across as rude, dismissive, and passive-aggressive. I had mentioned that I didn't want to spend an excessive amount of time at the dealership, which is a perfectly reasonable concern, especially when shopping with a family. I understand that purchasing a vehicle takes time, but Bill repeatedly brought up my comment in a sarcastic manner, making what should have been a straightforward negotiation unnecessarily uncomfortable. At one point, while we were still sitting at the table discussing the deal, he got up and walked away. The overall interaction felt disrespectful and unpleasant, despite our being serious potential buyers. What made the experience even worse was the text message he sent afterward. Rather than ending things professionally, he sent a condescending message suggesting I should look at a vehicle before agreeing on a price. The irony is that we were genuinely trying to work out a deal, and his response only reinforced my impression of his unprofessional attitude. We ultimately purchased our vehicle from another dealership, where the experience was significantly more positive. I understand that negotiations don't always result in a sale, and I never expected the process to happen instantaneously. However, there's a difference between explaining the process and making customers feel belittled for expressing their preferences. Customer service matters. A salesperson's job isn't just to sell a car; it's also to make customers feel respected throughout the process. Unfortunately, that was not our experience with Bill K. at Herman Cook Volkswagen. Based on this experience, I would not return or recommend this dealership to others considering purchasing a vehicle.

I’ve been servicing my Jetta at Herman Cook VW for many years now; I keep coming back because of their excellent customer service and their experience and certified VW trained service techs. Sure I can pay less elsewhere, but few places can keep my Jetta with 310k miles reliably and comfortably on the road like the service techs at Herman Cook VW. Eric Axford and his staff of advisors and techs are excellent craftsmen.

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Proactive communication. Consistently meets or exceeds expectations Not the closest dealer to my home but worth the drive

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Exceptional service completely satisfied

I am a huge fan of Ricardo Sanchez. He is amazing. Extremely competent and a very caring individual. Can't give him enough praise .Great guy.

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From start to finish a had a very smooth experience with the team at Herman Cook VW. Annie was fantastic to work with, worked on my timeline and closing was smooth. Thrilled with my new ride!

Customer service is excellent and now they have a video they send you on the needs for the car.

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The people at Cook Volkswagen are always so welcoming and helpful. I believe they are an honest dealership and now I go there for service for my electric golf. They don’t try to upsell you and want your repeat business. I’m happy to continue going there

I usually feel like a valued customer at this dealership. The service manager was great, and they took care of my car. This visit didn't get 5 stars because the price I was charged was substantially more than the price I was quoted on the phone, and the cashier didn't have a professional or empathetic demeanor. I was also quoted a $30 off coupon on the phone. My usual service advisor, who quoted me, was not working the day I had service. When I went to pay, I asked if the coupon had been applied and the cashier rolled her ... Read More

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Google - Sep 29, 2026

I usually feel like a valued customer at this dealership. The service manager was great, and they took care of my car. This visit didn't get 5 stars because the price I was charged was substantially more than the price I was quoted on the phone, and the cashier didn't have a professional or empathetic demeanor. I was also quoted a $30 off coupon on the phone. My usual service advisor, who quoted me, was not working the day I had service. When I went to pay, I asked if the coupon had been applied and the cashier rolled her eyes and asked if I had it with me, I let her know the SA had said it would be on my account. She audibly huffed before deducting the $30. The price was still $100 higher than quoted, but I had added on windshield wiper blades. All in all the check out experience really soured me on this visit. The higher price was bad, the cashier's poor attitude made it all worse. Very disappointing.

Riccardo never fails to deliver fantastic customer service.

Ricardo is always super helpful and friendly

Very frustrating experience with Herman Cook VW, especially Matt. I was negotiating on a Golf R and specifically asked for the numbers before making the drive. I was repeatedly encouraged to come in and finalize the deal, only to later be told the car had already been sold at asking price. What bothered me most is that nobody had even confirmed the car was still available before trying to get me into the dealership. Then I was told their “AI chat wasn’t up to speed.” That is not a good excuse when someone is being asked to spend their ... Read More

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Google - Sep 22, 2026

Very frustrating experience with Herman Cook VW, especially Matt. I was negotiating on a Golf R and specifically asked for the numbers before making the drive. I was repeatedly encouraged to come in and finalize the deal, only to later be told the car had already been sold at asking price. What bothered me most is that nobody had even confirmed the car was still available before trying to get me into the dealership. Then I was told their “AI chat wasn’t up to speed.” That is not a good excuse when someone is being asked to spend their time driving to the dealership. Please verify your inventory before pushing customers to come in. This experience wasted my time and made me lose confidence in the dealership.

The service staff was very friendly. They listened to me describe my vehicle issues and gave me options on repair. They repaired my car within one day and also cleaned and washed it. I'm very satisfied with Herman Cook's Service Team.

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I love this service center and drive across town when my car needs anything:) Ricardo does a wonderful job of interacting with customers and explaining why things are needed and giving updates etc! He’s the best:)

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I had an absolutely amazing experience here! Annie helped me throughout the entire process, and she was seriously amazing. She made everything easy and stress-free, and I really appreciated how transparent everyone was throughout the process. I never felt pressured to add anything extra to my car or make a decision I wasn’t comfortable with. The whole experience was honestly great from start to finish. I would 100% recommend coming here, especially if you want a dealership that is honest, transparent, and truly cares about their customers!

Everyone is nice, quality of work done is awesome, and the communication is great. Highly recommend Herman Cook VW.

The first time I went here they were great I got an oil change. Super respectful and kind people. They still are kind people and I came back because I enjoyed the service. I had white smoke and they kept telling me it was condensation in my car but it wasn’t. I brought somewhere else and it got fixed as leaking valve seals. I hope to one day be able to change this review but as of now this is what I have to do

Everyone is always very helpful and courteous. Thorough and knowledgeable. Great customer service. thank you

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I’ve driven Volkswagens most of my life. Herman Cook VW is by far the best service department I’ve experienced. Alan and Ricardo are friendly and knowledgeable. They keep me posted on the progress of the service appointment. Highly recommend.

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Transparent pricing, no-pressure sales tactics, works with you to purchase the car. Try not to finalize the deal too close to closing so that Finance can go home

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Routine maintenance service was performed along with an inspection of the vehicle to eliminate any other potential problems. Daytime running lightbulb was replaced as requested. However the replacement of a broken reflector will require another visit which is disappointing since the request was made at the same time the appointment was requested a week before the service.

Our experience at Herman Cook Volkswagen started off fine, but unfortunately the customer service progressively declined throughout our visit. By the end, it genuinely felt like they had no interest in selling us the car. My husband and I asked quite a few questions about pricing and available discounts. In our experience, and based on what we've experienced with other dealerships as well as what our parents and others we know have experienced, it is completely normal to ask about discounts or incentives such as first responder, military, Costco, AAA, etc. We were surprised to learn that Herman Cook ... Read More

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Yelp - Aug 19, 2026

Our experience at Herman Cook Volkswagen started off fine, but unfortunately the customer service progressively declined throughout our visit. By the end, it genuinely felt like they had no interest in selling us the car. My husband and I asked quite a few questions about pricing and available discounts. In our experience, and based on what we've experienced with other dealerships as well as what our parents and others we know have experienced, it is completely normal to ask about discounts or incentives such as first responder, military, Costco, AAA, etc. We were surprised to learn that Herman Cook Volkswagen does not offer these types of discounts on used vehicles and that they are only available on brand-new cars. We have been to many dealerships and have never encountered one that offered no discounts whatsoever on used vehicles, so naturally we had questions. That itself wasn't the issue. At one point, our salesperson told us that he could "appreciate us trying to get creative." That comment really rubbed us the wrong way. We weren't trying to be creative or asking for anything outlandish. We were simply asking about options that, in our personal experience, our parents, friends, and other dealerships have routinely been willing to discuss and work into a deal. The way our questions were handled was the biggest issue. After our salesperson went back to the manager with a second question, the manager walked back into the building being visibly frustrated after being "interrupted from his smoke break", looked over at us, shook his head, and rolled his eyes while saying, "Absolutely not." He eventually came over and explained that the used vehicles are already priced "competitively," which I can understand. He also mentioned that "customer satisfaction means a lot to the dealership and you can see based on our reviews, we have the best" If that is the dealership's policy, that's completely fine. What was disappointing was the unnecessary rudeness and visible frustration from both the manager and sales team simply because we were asking questions, doing our due diligence, and advocating for ourselves as customers. At that point, it genuinely felt like they had no interest in selling us the vehicle. We were not demanding that they lower the price or expecting special treatment, we were simply trying to understand the pricing and see what options were available to us before making a major purchase. Ultimately, we did purchase the vehicle. I know we should have left and went elsewhere but the deciding factor was that we couldn't find another vehicle within approximately 200 miles with the same make and model and such low mileage. So despite the experience, the vehicle itself was the right choice for us. Unfortunately, the experience didn't improve when we returned to handle the finances and go through the features. My mom makes alot of small talk. Our salesperson was rather rude to my mom when she asked questions, snapping at her instead of taking the time to explain things respectfully. I want to be clear that we were not expecting special treatment or demanding that the dealership lower the price. We simply expected to be treated respectfully while asking reasonable questions about a significant purchase. The vehicle itself was a good value, but the customer service left a lot to be desired. Hopefully management takes this feedback seriously, because customers should never be made to feel like they are inconveniencing the sales team simply by asking questions or trying to negotiate a purchase especially since we ended up purchasing the car.

Super nice and helpful ! As always !!

I had to have my car towed in because it suddenly stopped running. They promptly determined it was a bad alternator and had it repaired within one day. A great Customer Service from manager, Erik.

Best car buying experience we ever had hands down. Annie made it quick and painless. Thanks guys

I would not take my car anywhere else. They do great work and are HONEST. The company is closed on Sundays for their employees to enjoy the day with their families. They are flexible (I needed to change my appointment time) and friendly. The location is great too because one can walk to restaurants and all types of businesses. My car is always clean and perfect. They get it done quickly and efficiently. I highly recommend this dealership. When the time comes for a new car, I will only buy from Herman Cook because of the service department!

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Always a pleasure to work with Herman Cook VW, both in sales and service. Shoutout to Annie in sales and the entire service department for always providing exceptional and efficient customer service!

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I would prefer to be able to select the Service person that assists me. . The service itself is great.

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They have the best service team! Friendly, helpful and are always very professional. They even help me out with coupons!

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Professional, wise in all things VW, fast, efficient service with a smile every time you go, and they also find for you what you forgot to mention that you needed to be done. VWs keep going with Herman Cook.

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Each time I need to take in my car for service , the staff is not only helpful but also informative. They go above and beyond, which is why I skip the VW dealership that is close to my home and drive farther to make appointments at Herman cook..

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I’ve been coming to Herman Cook VW for over 4 years. Alan and Ricardo in the service department are very helpful and friendly. I definitely recommend Herman Cook.

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Total bait and switch on service. Called them up, got both a verbal and written quote, then brought the car in and they wanted over $100 more than what was quoted. Steer clear of these guys.

Ricardo is so helpful and knowledgeable! I have been going there for years, thank you VW Encinitas.

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The EPC light came on while we were on the freeway. I drove on to Herman Cook VW and Mr. Sanchez took our car in right away to analyze the issue. Turned out to be a “one time misfire”. Has not re-occured since. We were very grateful they got on it quick and there was no charge. We will come back to Herman Cook VW when we need service again.

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Excellent customer service, Renato was extremely welcoming, knowledgeable, and professional. He is a valued asset to the dealership, and made the entire process a enjoyable one I would also like to thank Carlo, who originally reached out to me about the vehicle, on his welcoming and prompt service. All in all I can't say enough great things about the Cook Volkswagen dealership, and I attribute that level of service to the sales staff. Thanks again for all your help, and God Bless. Patrick.

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Always a great Customer Service. Very accommodating and always feel like we’re well cared for I know our vehicle is in good hands with Herman Cook.

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Alan has been the most helpful with my 2 cars both in service and repairs

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Since my car has less than 20,000 miles I feel like this should’ve been under warranty.

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Really disappointing experience. Bait and switch, pricing is not transparent, add ons that can be removed etc. Went to Cook to stay away from the big national franchises, I was wrong.

The Service Dept is always taking care of business, my 2015 TDI Passat runs better every time I get it back from being serviced have i

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They seem to care about my satisfaction. They always do a thorough job. They are good about providing me with transportation while my car is being serviced. I do feel they shouldn’t charge me for a rental but other than that they are very good to deal with

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Ricardo was very welcoming, helpful and gave us very good service from the moment we arrived and the time we left. He truly went above and beyond. This was my 1st visit and I will be a returning customer mainly due to Ricardo’s customer service!!

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This is my go-to place anytime something goes wrong with my car! Ricardo and Allen and all the folks at Herman-Cook always take such good care of everyone that comes in.

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It was a great experience friendly salespeople and eager to make my buying experience as easy and enjoyable as possible..

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Totally bizarre experience... made an appointment for tire balancing ... walked in... service advisor who is about 100 years old (i'm not saying it in a demeaning way - it is awesome that he still works at that age!) then asked me why did I not go back to discount tire who initially i purchased tires from since they will do it for free. I told him that i had bad experience with them twice, and that tires don't seem to be balanced well... Told him that i was hoping that them, being a dealership, would be experienced in balancing ... Read More

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Google - Jun 19, 2026

Totally bizarre experience... made an appointment for tire balancing ... walked in... service advisor who is about 100 years old (i'm not saying it in a demeaning way - it is awesome that he still works at that age!) then asked me why did I not go back to discount tire who initially i purchased tires from since they will do it for free. I told him that i had bad experience with them twice, and that tires don't seem to be balanced well... Told him that i was hoping that them, being a dealership, would be experienced in balancing tires. Then turns out they don't have a road force balancing machine... how bizarre.. would think a dealership would have one. Anyway... will try a different discount tire... hopefully will have better luck this time. Since i was a new customer, the service advisor had to create a new profile for me of some sort, which he didn't really want to do on a Friday afternoon... that's probably when he decided to strongly refer me back to discount tire 🙂 Enough ranting... nowadays it is really rare to get good service from a repair shop of any kind... dealership, etc... they are either too busy, or employees just don't care... "C'est la vie"...

Unlike other dealerships, I was invited inside by Ricardo and informed me on the whole process. His technician found a small leak at the turbo air pipe and cleaned it as part of my 10,000 mile checkup. Will schedule a follow-up visit in a couple of weeks to verify that cleaning resolved my problem.

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They were quick and friendly to work with and we didn’t feel like they were trying to cheat us on the prices.

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Good price, and great service, nice customer service. Keep the car clean . Waiting time is not bad.

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They were very helpful and worked with me on getting my car repair. I have no complaints

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Curtious, Helpful knowledgeable patient good in communication understand before understood Clean office, orderly operation, professional

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Excellent, friendly, detailed, honest, and welcoming My experience with the dealership was excellent from start to finish. The staff was friendly, welcoming, and took the time to explain everything in detail. I appreciated their honesty and transparency throughout the process, which made me feel comfortable and confident in my purchase.

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The car got fixed this time around. Alan, the service advisor, was very nice to work with.

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prompt, friendly service makes all the difference nice area to wait. really like that service is included with the car.

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Very friendly, quality service, would by another VW just to be able to use this service department.

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Excellent service, very quick and efficient. Very friendly staff. The staff is knowledgeable keeps you informed.

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The people at Herman Cook VW are friendly, efficient and helpful. I have bought 2 vehicles with them and both experiences have been great

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Excellent experience for the second vehicle I have purchased from this dealer and I would definitely recommend

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Carlo and the team were great. They provided great service and helped me get the best deal possible. I’m glad I went to Cook VW!

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I appreciated how friendly and professional the team was. They were available to answer questions and support me without being pushy.

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Like the service personnel and the service I received, but am very disappointed in the 3.5% credit card charge. I will not be coming back

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Easy to reserve Service … welcoming … personable … attentive … responsive … informative … supportive … professional … effective … efficient … on schedule … vehicle returned washed! All good … highly recommended! To be commended!

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Very quick and friendly service at this VW location. I don’t live close but it’s worth the drive to get serviced here.

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Quick, friendly service by Alan and his alerting me to a brake issue which we repaied

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I went in for service and Ricardo was great. He helped look into my issue and it was resolved quickly

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Ricardo is so nice to work with, pleasant, polite and good about the time it takes for repairs. I always like going there because it’s efficient too.

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The team was great, very helpful! Answered all my questions and walked me through the process! Will continue to work with Jesus and his team for all our family car needs.

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Was told that I will receive a call back last week from VW Mr. Alan to pay me back the $ he kept from me when the repair was under guarantee

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Easy to make appointment. Service team got right on it. Work completed on time. When I picked up my car they had washed it! I always have my car serviced at Cook VW

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My experience with the dealership was fantastic. The Team was knowledgeable and transacted the deal in a family, friendly manner.

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I had an excellent experience with them they are the best always and I never going to change to another company thank you

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I purchased my vehicle in 2021 and still have not received a bill of sale. I've attempted to resolve this by calling the dealership for about an hour (8:30-9:30 AM) with a constant busy signal and no ability to reach anyone by phone. I have also been in ongoing email communication with a sales representative, but despite multiple follow-ups, the bill of sale has still not been provided. The communication I have received has focused on everything except resolving this basic documentation issue. At this point, it is extremely frustrating that something as fundamental as a bill of sale has ... Read More

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Yelp - May 11, 2026

I purchased my vehicle in 2021 and still have not received a bill of sale. I've attempted to resolve this by calling the dealership for about an hour (8:30-9:30 AM) with a constant busy signal and no ability to reach anyone by phone. I have also been in ongoing email communication with a sales representative, but despite multiple follow-ups, the bill of sale has still not been provided. The communication I have received has focused on everything except resolving this basic documentation issue. At this point, it is extremely frustrating that something as fundamental as a bill of sale has taken years and still has not been completed. I am only looking for the proper paperwork that should have been provided at the time of purchase. I hope this gets resolved soon, as this will be my final interaction with the dealership.

I purchased my vehicle in 2021 and still have not received a bill of sale. I’ve attempted to resolve this by calling the dealership for about an hour (8:30–9:30 AM) with a constant busy signal and no ability to reach anyone by phone. I have also been in ongoing email communication with a sales representative, but despite multiple follow-ups, the bill of sale has still not been provided. The communication I have received has focused on everything except resolving this basic documentation issue. At this point, it is extremely frustrating that something as fundamental as a bill of sale has taken ... Read More

Full review text opened.

Google - May 11, 2026

I purchased my vehicle in 2021 and still have not received a bill of sale. I’ve attempted to resolve this by calling the dealership for about an hour (8:30–9:30 AM) with a constant busy signal and no ability to reach anyone by phone. I have also been in ongoing email communication with a sales representative, but despite multiple follow-ups, the bill of sale has still not been provided. The communication I have received has focused on everything except resolving this basic documentation issue. At this point, it is extremely frustrating that something as fundamental as a bill of sale has taken years and still has not been completed. I am only looking for the proper paperwork that should have been provided at the time of purchase. I hope this gets resolved soon, as this will be my final interaction with the dealership.

Your team was wonderful! Promt service! My car was taken care of in a short period of time!

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