Customer Testimonials

We are proud to be a part of the San Diego County, CA community for nearly six decades and are passionate about providing only the highest level of service to our customers. We’re not perfect, but are always making improvements to better serve our customers. Your comments help us do just that.

Don’t take our word for it; see what our recent customers have to say!

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Google Jul 20, 2024

Everyone at Herman Cook went above and beyond to make sure the car leasing process was as smooth as possible and to find my dream Atlas 🙂 Highly recommend. They are great!

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Google Jul 20, 2024

Great experience with 20k mile warranty tune up!

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Google Jul 16, 2024

Always a great experience and wonderful customer service at Herman Cook!

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Google Jul 16, 2024

Great dealership! Javier was super amazing at helping me choose a car and with my finance! Excellent service! Ask for Javier Belendez to sell you a car!

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Google Jul 15, 2024

Excellent purchase experience ! I flew down to pickup a car and glad for the process that was very efficient and enjoyable. Thanks Javier and Connor !

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Google Jul 14, 2024

Great experience.

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Google Jul 14, 2024

Great staff nice people, And quick

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Google Jul 2, 2024

Mr. Bill Kwait is the best sales consultant I have ever met. He is very kind, exceptional, and customer-focused. He always goes above and beyond to meet the needs of his customers and is incredibly professional. I sincerely hope his company considers promoting him. 100 out of 100 service!

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Google Jun 22, 2024

Alan is very professional and thorough with his work. Takes the time to make sure whatever is covered with my warranty is taken care of. Thank you for great service!

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Google Jun 19, 2024

Mike the sales manager treated us with respect and is extremely knowledgeable. We are very satisfied with our new ID 4. This dealership has good people with integrity.

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Google Jun 18, 2024

Just got home with my 2019 VW Golf Alltrack purchased from Herman Cook VW in Encinitas. It looks and performs like brand new. This is the second car that I've bought from this dealership. Cook is the place to go for a great deal on a certified VW. The only difficulty is deciding which car to buy as there are so many outstanding choices here. I worked with Annie on both my purchases and she is super knowledgeable about all things VW and goes all out to help the customer make a good decision. This is a zero pressure dealership. ...

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Google Jun 16, 2024

Thank you guys for your great service

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Google Jun 15, 2024

Took my vehicle in for service and they did it timely and explained everything. The checkout process was quick and when the vehicle was pulled around, it was nice and clean. Very good experience.

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Google Jun 15, 2024

Facility and personnel are top shelf! The family run business still feels like a family run business done right! I highly recommended Cook VW for all your VW needs!

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Google Jun 14, 2024

Great customer service from Alan and his Manager Eric. All the staff was friendly and helpful and updated me on the work as it progressed.

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Google Jun 11, 2024

I used car edge buying service. It was a great experience. The dealership was wonderful knowledgeable on the EV good orientation, appreciating everything working and being great shape out the door. It’s nice when people are nice and and knowledgeable

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Google Jun 10, 2024

Service department is great and Ricardo is the best !!!!

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Google Jun 10, 2024

Very friendly, courteous, and knowledgeably staff. I highly recommend using Cook VW if you live in San Diego area. They wash your vehicle after the service for free, unlike the other VW dealers charging you $24.95 and have your vehicle ready on time.

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Google Jun 7, 2024

Just bought a car from Hermon Cook Volkswagen yesterday. I’m very satisfied with their services.

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Google Jun 6, 2024

Alan and the team at VW Herman Cook were responsive and helpful.

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Google Jun 3, 2024

Herman Cook VW does a great job in getting you scheduled for service the same day or next morning and is always available to provide time and cost saving recommendations. They are easy to work with, inform you quickly of any issues, work with you on costs, and have your car ready when they say they will. It is a great place providing great customer service. Thank you!

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Google Jun 2, 2024

Javier Belendez came in and saved the day! We were looking for a preowned iD4 car for our daughter. The whole experience with the dealership was less than desired. We were not getting the help we were hoping for until I walked on to the lot (again) and this wonderful man, Javier was so kind, saw my frustration and wanted to help. He showed me a car that no one else thought to show us. I was exactly what we were looking for and we went in the next morning and bought it! My daughter is elated and I feel ...

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Google Jun 2, 2024

The service department at Volkswagen is the coolest ever! 😎 I've worked with Alan, Ricardo, and Eric. I totally trust them, which isn't always the case at a car dealership. I have an ID 4 which is got all the fancy stuff and I am so happy I can stop by and get anything I need taken care of at any time, even my dumb questions about the onboard computer.

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Google Jun 1, 2024

Great service very little down time

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Google May 31, 2024

(Translated by Google) Excellent service and friendly treatment I loved my car (Original) Excelente servicio y trato amable me encanto mi auto

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Google May 31, 2024

Took good care of my daughter’s 2018 Tiguan with the 70K service. Found the car needed a slight alignment which I appreciate since the tires are relatively new.

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Google May 27, 2024

Excellent service again in now leasing my second Tiguan from Herman Cook. Both my first salesman, Bill Kwait and my second Ray Reel, were extremely professional, attentive, and knowledgeable. They were both conscientious of my needs and desires, made no pass to upsell or try to sell what they had on hand, and made the entire process comfortable and smooth. Wildly loved my first Tiguan and two days in already love my new one just as much. The small family-like feel of Herman Cook provided an experience unlike the bigger dealerships I’ve visited and I look forward to being ...

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Google May 27, 2024

I had a great experience! Dealership is easy to access, clean, and despite limited parking on the lot, had an adequate selection of cars to choose from. Every staff member that helped with my purchase and everyone I observed was friendly, professional, considerate of the customer’s time and efficient and careful with paperwork. I highly recommend Herman Cook Volkswagen Encinitas!

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Google May 24, 2024

The entire team is professional and knowledgeable! Jesus Lopez, sales manager, and his sales team and finance director, Alfredo Alonso were all dedicated to our needs! Overall, great experience!

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Google May 24, 2024

Quick friendly & efficient.

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Google May 22, 2024

Ricardo Sanchez in service is beyond compare. He consistently goes above and beyond for us. I’ve never had a service representative take the time and effort to get repairs done while minimizing my economic impact as Ricardo has done time after time. No place better not anyone better than Ricardo at Herman Cook Volkswagen.

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Google May 20, 2024

Excellent

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Google May 18, 2024

The 80k service was recently completed. Ricardo was outstanding. Thank you so much team Herman Cook VW.

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Google May 16, 2024

Employees at Cook VW were Wonderful

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Google May 15, 2024

First time going to this dealership. Appt was on time and work done to my satisfaction. I do recommend this dealership.

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Google May 15, 2024

The team was great! Took great care of my car and even gave it an incredible handwash at the end of my maintenance. Very impressed and happy with the entire team!

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Google May 14, 2024

Mr Ricardo Sanchez help to us a lot. Very satisfied with my last car appointment. Maria Romero

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Google May 6, 2024

Herman Cook VW has an outstanding service department, setting up service appointments are very easy and your car will be returned to you washed and running like the day you bought it. The technicians are experts and know VW. The service department will always get you the best value for unexpected problems by getting VW to help keep the costs down when they can. I recently bought a used 2018 Atlas and had Herman a cook look under the hood and found it had some problems that were a few thousand miles outa warranty so they got VW parent co to ...

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Google May 5, 2024

Ricardo Was very helpful and we were please at the quickness of the service.

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Google May 5, 2024

Excellent service!

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Google May 4, 2024

Great service as always. Ricardo and Alan got me in in out of Service very quickly and addressed any concerns I had. Thanks again for the great service.

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Google May 2, 2024

Excellent timely service.

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Google Apr 30, 2024

Jesus Lopez (sales manager) and Anne Macpherson. Outstanding customer service and very knowledgeable. Will recommend them to all my family and friends

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Google Apr 24, 2024

Awesome service! Honest and quick.

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Google Apr 23, 2024

Ricardo is amazing! I always know when I bring my car in, I’m not going to be gouged and told to “fix” things that don’t need to be fixed. The team is fast and efficient and the work is quality. I wouldn’t take my car anywhere else.

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Google Apr 22, 2024

Very professional and honest. Love the customer service.

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Google Apr 21, 2024

The team were very helpful and knowledgeable about the vehicle. Their attention to the customer was top rated.

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Google Apr 18, 2024

Always nice and get the job done

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Google Apr 18, 2024

Great service, fast, communicate great, and really nice staff to work with.

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Google Apr 17, 2024

Outstanding White glove treatment from every level of staff from start to finish. The GM Connor was amazing to work with, and Annie helped ensure all the steps to finalize the process were simple and painless. I couldn't be happier with my experience with Cook VW!

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Google Apr 17, 2024

Leased a car from this dealership. Professional stuff, got good deal very quickly. Entire process including test drive took less than 2 hours. Will recommend to others.

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Google Apr 17, 2024

Best service department in San Diego County!

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Google Apr 15, 2024

From Steve N: Thanks to Ricardo in the service department for the great customer care he provides. I feel he someone you can really trust and that’s so important in this business. And thanks to Herman Cook Volkswagen for being there👍

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Google Apr 13, 2024

Herman Cook VW was great! Very friendly and informative service. Ricardo was great to work with, and helped insure I was getting a good price.

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Google Apr 9, 2024

Freaked out thinking I’d have to pay 800+ on a evac system repair but they checked if I was under warranty, got me in same day and did it for free! Sometimes they are a bit slow but I like that they don’t seemed stressed or rushed. They always do a great job!

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Google Apr 9, 2024

Herman Cook VW was a great place to service our VW. We were on a big trip from Canada and Ricardo gave us great advice and went the extra mile to make sure our vehicle was in top shape for our drive home. Highly recommend!

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Google Apr 9, 2024

I found Herman Cook’s service department by necessity over not being able to get recalls done on my ID4 from the place I purchased the car. Since using Herman Cook (now three times) they have been outstanding. I was told they were very good and Herman Cook service department has exceeded my expectations. The service managers are all great-worked with Alan this last time and had another great experience in getting the recalls done promptly.

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Google Apr 6, 2024

Great people, friendly vibe. I have bought many cars from many dealerships and these guys really do have more of a laid-back and family oriented approach which was pretty refreshing. I highly recommend.

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Google Apr 2, 2024

Pleasant experience. No high pressure or games. Annie was good person to work with

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Google Mar 30, 2024

This dealership has consistently been the best dealership I've ever dealt with. I bought my first car here in 2000, and I came back because I remembered my good experience last time. Just like 24 years ago, my buying experience was very pleasant.

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Google Mar 30, 2024

Very accommodating, quick and friendly. Ricardo made sure I was comfortable with everything and even sped things up because he knew I was waiting in the lobby. Far superior service to that which I received at Kearny Mesa VW, worth the extra drive time for me.

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Google Mar 30, 2024

Friendly people, less "high-pressured" than most car showrooms. Handled the sale paperwork efficiently and relatively quickly.

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Google Mar 30, 2024

Great customer service

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Google Mar 29, 2024

This dealership and the gentleman I desl with in service is one of the best. Everyone is Helpful and professional. Very happy I bought my car there. And will again

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Google Mar 29, 2024

Connor, Alan, and their Team at Cook VW were rockstars in providing superb service in getting my car ready to go after service. First Class!

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Google Mar 25, 2024

Oil change and ignition switch recall. Service advisor Alan Joslin was very informative and professional. Very fast service; less than 2 hours!

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Google Mar 24, 2024

Friendly and fast! Great service

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Google Mar 23, 2024

Fast, reliable service. Highly recommended.

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Google Mar 22, 2024

Excellent service..honest, fast and they give rides home and back. Allan in service department is friendly, kind and goes out of his way to help you. Cook is a bit costly..it's a dealership but they care about your car which is the priority not the bottom line. Old fashion service ethics.

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Google Mar 20, 2024

Ricardo at the front end desk has been exceptional in explaining the process and the timing

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Google Mar 19, 2024

I’ve received excellent customer service at Herman Cook VW in Encinitas, particularly the guys in the service department. I prefer this location over the dealer closest to me. Ricardo has been wonderful! He always has a smile on his face and will go out of his way for you to have a great experience.

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DealerRater Jan 14, 2021

Outstanding experience with Herman Cook! Let me start by shouting out JoJo our sales associate and her finance manager Linda. We didn't know either of them when we bought a used RAV4. But after that amazing experience (they trusted us to hold the car while we drove five hours to go get it!) we knew we wanted to lease our Tiguan from them. In this day and age, customer service is, at best, an 8 out of 10. But JoJo and Linda gave us 10 out of 10 and we couldn't be more pleased! Who doesn't loathe buying a car? Well ...

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