Great experience thank you for working with me.

Reliable advice, great service, and attention to detail. Have found the team here to be extremely helpful. Led by the Service Manager, Eric, the Advisors and Technicians are all experienced professionals who aim to provide exceptional repair services. Very grateful to be able to bring my car here for repair work.

Fifteen stars up for Eric, Ricardo and the whole SERVICE team at Herman Cook. We have a fleet of pro bike race support VW Golf Alltracks and these guys have supported us for years and all over the country! Highest marks!

I recently moved to San Diego from Buffalo, NY. I had been looking to trade in my 2017 GTI that I loved, it was time to move on. I tried getting in a new GTI before my move, but could not get my Buffalo dealership to get down to a reasonable offer. I’m really pleased with my lease on a new 2024 GTI SE and felt it was a really good price/offer compared to my last experience, and they gave me a reasonable offer for my trade in. I was surprised even after signing the lease that I drove off in it that day. The process did feel a bit rushed, and I had to call back a few times to get things I needed (lean wasn’t released until a week later, license plate surrender, etc) but overall my experience was good. I took my last car to Kearny Messa VW for service when I first moved, that was a mistake. So far the service department at Herman Cook is trustworthy and reliable. Alan is old-school and actually sees me as a valued VW owner/customer. So far for me Herman Cook is the best in the area if you’re a loyal VW owner or enthusiast!

Good service department with friendly staff.

These guys are great. We have purchased our family car from them, Atlas. Mike was the sales representative who was able to find us exactly the car we were looking for within our budget. Shortly after we noticed couple things wrong with our CPO. The service took care of all of them and never tried to wiggle out of the responsibility. I greatly appreciate the service advisor Ricardo for all of his patience and professionalism, as I was frustrated at first, he definitely took a great care of our car and our family. Great dealership that makes the brand Volkswagen look great.

I’m on my 3rd Jetta, but this was my first time going to Herman Cook Volkswagen in Encinitas. It was such a great experience! My service advisor, Alan Joslin, was so friendly and helpful! I will never go anywhere else! Highly recommend!

Thank you Charles Webb, Annie MacPherson, and Mr. Alonso for providing a smooth buying experience. The GTI is Awesome!

I can't say enough good things about the Service Department at Herman Cook VW in Encinitas. I bought my vehicle here 6.5 years ago but was getting my service elsewhere. I was quoted for a pricey repair at my "other" shop and wanted to compare pricing before I went ahead. I was so fortunate to connect with Eric on the phone; he talked through what was happening and offered to do a free evaluation the next day to confirm the issue. I need the fix after all, and Eric was able to repair my vehicle for less than half of what I was quoted elsewhere. While the savings was a HUGE bonus, the service at the location was truly the win. Ricardo was friendly, Eric patiently walked me through the issue and options for repair, and Christian was my cheerful shuttle service to and from my office (even working late to come pick me up at the end of my work day) As I drive home, still ecstatic over the quick repair and great price, I notice that they have even fixed the clock that I hadn't gotten around to adjusting, without being asked...amazing service and I will never go anywhere else.

The service department here is amazing. I trust them. Thank you Ricardo for your help today. You’re the best. And thank you to the driver you sent to come and get me when my car was finished. I am a customer for life.

Simple and painless

Ricardo at service is the best! He is such a good guy and sincere. You can understand right away he is professional and wants to help you. Everybody in this service is very nice and experienced. I’m very grateful for him and his chef or manager idk his name but they helped me a lot with my bettle’s engine light. Thank you so much, I appreciate you! I recommend Herman Cook to everyone my eye closed! They’re doing a real job here.

10th year in a row hosting Vintage Volkswagen Toy Drive! To be delivered to the USMC. 🫡

I recently had my car serviced at Volkswagen Herman Cook, and I couldn’t be more impressed! From start to finish, the experience was seamless. The team was friendly, professional, and knowledgeable, keeping me informed throughout the process. They diagnosed the issue quickly, fixed my car efficiently, and it’s running perfectly now. I appreciated their transparency and fair pricing. I highly recommend Volkswagen Herman Cook for top-notch service!

My interaction on a new car aquisition with Herman Cook was fantastic. I worked with the fleet manager Allison - she was extremely pleasant and got me into my new car very quickly. It was the smoothest car dealer experience I have ever had. I could not be happier and I highly reccommend Herman Cook VW