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Customer Reviews
Read All ReviewsReally appreciate Ricardo’s great service. He really makes his customers feel special. Like the new systems too
Technical excellency with human kindness! People who really care about their cars go to Herman Cook VW. 💙
With so many dealerships being corporate run, this dealer is truly family owned. It's a very personal & friendly atmosphere. The service department has advisors that have years of experience that always seem to look for best for you & clearly explain if something is necessary or if it's something you can get by with for now, & when it will absolutely need to be addressed. The sales staff have been then for a long time with not a lot of turnover, telling you something about management & ownership. They also bend over backwards to try to facilitate a car purchase that works for you. Great place & I highly recommend!
Great service and team at Herman Cook
Easy in easy out. Full communication about estimate and pickup. Recommendations also thorough for future needs.
execellent , good service good attention!
I have always been impressed with the service department at Cook VW. They are honest and no high pressure or attempts to build the invoice that I have seen elsewhere. I was also impressed with my service advisor, Allen Joslin, who kept me closely informed on parts and service. I highly recommend Herman Cook. It's the way dealerships should be. Ken Smith La Jolla, CA
Prompt attention, finished when I was told they'd finish
Service Dept does an “exceptional job” with my 2013 VW Beetle and “Ricardo is exceptional too” in Customer Service! Thank You, Appreciate You All at Herman Cook.
I always like going here because of Ricardo. He is so helpful and makes it a pleasant experience.
The service department seems to do good work and it’s pretty quick once your car is dropped off. However, it takes forever to get your car dropped off. Our last visit took almost 1 hour just to get the car dropped off and there was only one person ahead of us. Pick up times very – sometimes it’s quick other times we’ve waited more than a half hour. They really need to have more in office service department assist assistance.
Great service department, very knowledgeable & professional.
Excellent timely service and diagnostic
We are located at: 1435 Encinitas Blvd - Encinitas, CA 92024
Get DirectionsWelcome to Herman Cook Volkswagen
Hello and welcome to Herman Cook Volkswagen! We are your local car dealer in Encinitas and cannot wait to work with you. Are you looking for your next Volkswagen in San Diego, San Marcos, Vista, Oceanside, or Carlsbad? Herman Cook Volkswagen is your go-to dealership. We believe customer service should parallel the exceptional quality and driving experience you get with one of our vehicles.
Our Volkswagen experts on staff are eager to answer any questions you may have about specific car models, the leasing or purchasing process, and keeping your vehicle in top shape. We work at establishing a wonderful customer service relationship that's built to last for years from the moment you set foot on our lot or check out our extensive model stock online. Call (760) 753-6256 to schedule an appointment, or swing by 1435 Encinitas Blvd, Encinitas, CA 92024 to test drive any of our new Volkswagen models today!