All
Cars
SUVs & Crossovers
Hatchbacks
Hybrid & Electric
Search by vehicle features
What do you want in your next vehicle?
Customer Reviews
Bought a car in early August and made the 4 hour trip to the dealership since they had the car and I use to live in San Diego before. The sale process was smooth and everything but when it came down to getting the keys I was told the 2nd key was locked in the mechanics tool box and he would not be back until Monday. By Monday they would mail it out to me and should receive it no later than the Friday.
Over 3 months later I am still missing the 2nd key that was promised. I have talked to both mysales agent and the sales manager and have been getting the run around.
I've gotten told it's been ordered, they are still looking for it. Even the sales manager told me he had a key ordered and the packaging ready to be shipped out. What a coincidence it was on his day off. Never got a tracking # or anything. Last they told me that my local dealership was going to get the key and should be there since last week. I went to the dealership and they have not heard anything from Herman Cook.
I've still been trying to get that key to this point. It seams everyone there keeps dodging me and giving me the exact reason why I don't have my secondary key.
So what would happen if I were to lose my only key? Would Herman Cook pay for a rental? Or get me my second key? Im still waiting. Purchase was done 8-5-2021. I'll keep you guys posted.
I did get my 2nd key and Jonh did fulfill his promises. So if it wasn't for this I would have given them a 5☆. Unfortunately things happen for a reason. Thanks guys.... More
Over a month ago
Sales: There was a good new car sales team when Steve was the manager. What he said he did, and I felt respected as a customer. I do not feel this way anymore.
Service: Service department is good and the manager seems like a very nice person. Ricardo was very helpful.
Over a month ago
From service advisor Ricardo's calm-but-thorough communication over the phone, to the value/quality of repairs performed, to picking up my vehicle the very next day from the Service Director... Herman Cook was the most impressive VW Dealership that I've experienced since buying our Tiguan back in '09! (Certainly head and shoulders above that dealership in Carlsbad.) Very pleased to have found Herman Cook. Thanks, guys!
Over a month ago
By far the most customer friendly service department I have ever experienced
Ricardo Sanchez is just an amazing guy
Made sure that my car was ready for cross country trip
Thank you!
Over a month ago
By far the most customer friendly service department I have ever experienced
Ricardo Sanchez is just an amazing guy
Made sure that my car was ready for cross country trip
Thank you!
Over a month ago
