Excellent customer service, Renato was extremely welcoming, knowledgeable, and professional. He is a valued asset to the dealership, and made the entire process a enjoyable one I would also like to thank Carlo, who originally reached out to me about the vehicle, on his welcoming and prompt service. All in all I can't say enough great things about the Cook Volkswagen dealership, and I attribute that level of service to the sales staff. Thanks again for all your help, and God Bless. Patrick.

Always a great Customer Service. Very accommodating and always feel like we’re well cared for I know our vehicle is in good hands with Herman Cook.

Alan has been the most helpful with my 2 cars both in service and repairs

Since my car has less than 20,000 miles I feel like this should’ve been under warranty.

The Service Dept is always taking care of business, my 2015 TDI Passat runs better every time I get it back from being serviced have i

They seem to care about my satisfaction. They always do a thorough job. They are good about providing me with transportation while my car is being serviced. I do feel they shouldn’t charge me for a rental but other than that they are very good to deal with

Ricardo was very welcoming, helpful and gave us very good service from the moment we arrived and the time we left. He truly went above and beyond. This was my 1st visit and I will be a returning customer mainly due to Ricardo’s customer service!!

This is my go-to place anytime something goes wrong with my car! Ricardo and Allen and all the folks at Herman-Cook always take such good care of everyone that comes in.

It was a great experience friendly salespeople and eager to make my buying experience as easy and enjoyable as possible..

Unlike other dealerships, I was invited inside by Ricardo and informed me on the whole process. His technician found a small leak at the turbo air pipe and cleaned it as part of my 10,000 mile checkup. Will schedule a follow-up visit in a couple of weeks to verify that cleaning resolved my problem.

They were quick and friendly to work with and we didn’t feel like they were trying to cheat us on the prices.

Good price, and great service, nice customer service. Keep the car clean . Waiting time is not bad.

They were very helpful and worked with me on getting my car repair. I have no complaints

Curtious, Helpful knowledgeable patient good in communication understand before understood Clean office, orderly operation, professional

Excellent, friendly, detailed, honest, and welcoming My experience with the dealership was excellent from start to finish. The staff was friendly, welcoming, and took the time to explain everything in detail. I appreciated their honesty and transparency throughout the process, which made me feel comfortable and confident in my purchase.