Carlo and the team were great. They provided great service and helped me get the best deal possible. I’m glad I went to Cook VW!

Great service, and honest.

I appreciated how friendly and professional the team was. They were available to answer questions and support me without being pushy.

Like the service personnel and the service I received, but am very disappointed in the 3.5% credit card charge. I will not be coming back

Easy to reserve Service … welcoming … personable … attentive … responsive … informative … supportive … professional … effective … efficient … on schedule … vehicle returned washed! All good … highly recommended! To be commended!

I received an excellent service at Herman Cook VW. Ricardo was outstanding as usual! . He is very knowledgeable and helpful. I would definitely recommend this place to anyone!!

Visited Herman Cook VW on Thursday, May 28th. Had an appt. for 11:00am, Drop off went smoothly. I told Alan, my car advisor if he could call by 2:00pm to let me know what was needed because I had a Board meeting at 2:30PM. I thought 3 hours time frame for diagnosis was reasonable. No call at 2:00pm. I called, Alan was not available. Left VM. Alan called at 2:40PM and he left VM. Message said call back without any indication of what needed to be done. No email or text as to what needed to be done. Called at 3: 15pm after my meeting but Alan was with a client. Called back at 3:45pm, I was put on hold. Ten minutes later Alan came on the line and said oil change was complete but they recommended front brakes. I told him to proceed and Alan said because of the time the job would not be completed until tomorrow. In the digital age there must be a more efficient way that Herman Cook can communicate what is needed on the car, like text or the very least email. Phone tag doesn't work.

Visited Herman Cook VW on Thursday, May 28th. Had an appt. for 11:00am, Drop off went smoothly. I told Alan, my car advisor if he could call by 2:00pm to let me know what was needed because I had a Board meeting at 2:30PM. I thought 3 hours time frame for diagnosis was reasonable. No call at 2:00pm. I called, Alan was not available. Left VM. Alan called at 2:40PM and he left VM. Message said call back without any indication of what needed to be done. No email or text as to what needed to be done. Called at 3: 15pm after my meeting but Alan was with a client. Called back at 3:45pm, I was put on hold. Ten minutes later Alan came on the line and said oil change was complete but they recommended front brakes. I told him to proceed and Alan said because of the time the job would not be completed until tomorrow. In the digital age there must be a more efficient way that Herman Cook can communicate what is needed on the car, like text or the very least email. Phone tag doesn't work.

Very quick and friendly service at this VW location. I don’t live close but it’s worth the drive to get serviced here.

Quick, friendly service by Alan and his alerting me to a brake issue which we repaied

Excellent communication with my adviser. Service time was shorter than estimate.